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Windows 7 x64 Enterprise BSOD (EventID 41, Task 63, BugcheckCode 127 RRS feed

  • Question

  • In a corporate environment, a user received a new Dell E6320 laptop.  Several other users have the same laptop with the same hardware, including Windows 7 x64 Enterprise.

    One user in particular has been receiving random blue screens.  It is always the same event, EventID 41 and Task 63, with a BugcheckCode of 127.

    The only answers I have found online so far relate to ZoneAlarm.  Our antivirus software is TrendMicro OfficeScan.

    I can upload logs if needed.

    Thank you.

    Tuesday, July 3, 2012 5:28 PM

Answers

All replies

  • Tuesday, July 3, 2012 5:32 PM
  • The minidump files showed a consistent UNEXPECTED_KERNEL_MODE_TRAP (7f) stop error referencing the igdkmd64.sys (Intel display driver):

    BUCKET_ID:  X64_0x7f_8_igdkmd64+f7e47

    However the vsdatant.sys, which is dated Aug 30, 2010, is loaded on the system.

    The vsdatant.sys, while being a driver associated with ZoneAlarm, is also a component of other software such as Checkpoint VPN software.

    The issue being experienced is most likely the same as reported in the following thread:

    http://social.technet.microsoft.com/Forums/en/w7itproperf/thread/94f4bc0b-0148-45e6-9496-254301d70d39

    The problem was reported fixed by obtaining a "patched" version of Checkpoint VPN from Checkpoint.

    And, installing the following two hotfixes for the Operating System:

    http://support.microsoft.com/kb/2665206 

    http://support.microsoft.com/kb/2664888



    • Edited by auggyMVP Wednesday, July 4, 2012 10:49 AM
    Wednesday, July 4, 2012 4:22 AM
  • Dear Tom,

     The dump analysis pointing to the following issues

    • Your latest sumps error pointing to igdkmd64.sys file which is a graphics/display driver.
    • Please update or re install the latest display/Graphics driver for your windows 7 64 bit from your vendor site.
    • Use your windows 7 setup CD and go through the start up repair.
    • Update your antivirus to the latest and antivirus database signature also
    • Hope this will help to resolve your problem

      


    Regards Jinish.K.G|HCL Infosystems LTD

    Wednesday, July 4, 2012 5:44 AM
  • You should have researched this a little more.

    Event 41 Task 63 will generate over 135 million Google hits.  If you spend a little time, you'll find this is a Win 7 only nightmare.

    You'll also find there is NO fix for it.  People who way they have fixed it are the same people who think the fix to any computer issue is to wiggle a cable.

    This problem has been around for a few years and I spent 80 hours and over $1000 in hardware investigating it.

    Let me reiterate, there is NO fix for it.

    I have 3 top of the line ASUS and MSI boards with legit Win7 OS's that cannot run Win7 with generating Event 41.

    The solution is to remove Win7 and use XP or Linux.

    Reloading the OS, updating your drivers, etc etc will not make this problem go away.

    Feel free to contact me if you need further amplification.  I'll be happy to help.

    Randy@CommonCentsSecurity.com

    Wednesday, July 4, 2012 2:57 PM
  • Hi ,

    Frist, please refer to the reply by Jinish KG to update graphics/display driver.

    You can download the drivers directly from the Intel web site.

    http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Processor+graphics&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000%2f2000

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Monday, August 6, 2012 6:49 AM
    Thursday, July 5, 2012 6:32 AM