folders missing on drop down list


  • Some newer folders do not appear in Outlook 2016 drop down list when attempting to select files to attach to emails. I recently upgraded to Office 365. Te folders exist and I can see them and open them as usual but they are missing from the drop down list.

    When I drag the folders to my desktop I can find them with Outlook and attach them to the emails.This is a new problem as everything was working properly right after going to Office 365.



    Wednesday, March 22, 2017 10:56 PM

All replies

  • Hi,

    What drop-down list do you mean? Could you provide a screenshot so that we can understand it more clearly?

    Does this issue happen to newly created folders?

    Have you checked whether you have correct permission to these folders and their parent folders?


    Steve Fan

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    Thursday, March 23, 2017 8:17 AM