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inbox is empty in 2010 RRS feed

  • Question

  •  

    i got a strange problem in one of our user's outlook .

    When i open the  mailbox properties it shows there are 2500 items ,but back in outlook 2010  all are empty except sent items (1200) items

     

    any clue ? 

    Monday, April 25, 2011 6:12 PM

Answers

  • Hi,

    >you said all are empty except sent items

    Is that mean you have checked Deleted Items, Calendar, Contacts, Tasks and so on ?

    The number of items show in Exchange should be include all the items in your mailbox. not just mail

     you also can use Get-MailboxFolderStatistics -Identity user to check the number of item in different folder, this can help you to analyze the problem

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Novak Wu Thursday, May 5, 2011 1:21 AM
    Wednesday, April 27, 2011 2:46 AM

All replies

  • Where are you getting the mailbox properties?

    Are you sure that the folders don't have any restricted views hiding messages?

    What do you see if you run Folder Size in Outlook for all folders?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Monday, April 25, 2011 6:24 PM
  • mailbox properties in the exchange management  console 

    the mailbox is not hidden 


    Monday, April 25, 2011 6:54 PM
  • What about the other two questions?
    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Monday, April 25, 2011 7:10 PM
  • Are you sure that the folders don't have any restricted views hiding messages

     

    How  do i verify that 

    Monday, April 25, 2011 7:25 PM
  • Open the mailbox with Outlook.  Select a folder.  Click View.

    Also look at the Folder Size option in Outlook (how you get there depends on the version of Outlook).

    Also, one more thing to think about.  Is Outlook running in cached mode, and if so, is it up to date?  Try switching off cached mode and see if the items appear.  That would indicate that cached mode isn't working right.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Monday, April 25, 2011 7:26 PM
  • i I forgot to tell u that even in OWA has the same issue (empty inbox).
    Tuesday, April 26, 2011 3:53 AM
  • Hi,

    There mailbox may be corrupted. The following may be an alternate:

    1. Export the user's mailbox to PST (Export-Mailbox -Identity <MailboxIdParameter> -PSTFolderPath <Path_Of_PST_Folder>\<File_Name>.pst)

    2. Delete and purg the mailbox in ESM

    3. Create a new mailbox and then restore the PST

    It should work anyway


    Regards from www.windowsadmin.info
    Tuesday, April 26, 2011 4:13 AM
  • Hi,

    >you said all are empty except sent items

    Is that mean you have checked Deleted Items, Calendar, Contacts, Tasks and so on ?

    The number of items show in Exchange should be include all the items in your mailbox. not just mail

     you also can use Get-MailboxFolderStatistics -Identity user to check the number of item in different folder, this can help you to analyze the problem

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Novak Wu Thursday, May 5, 2011 1:21 AM
    Wednesday, April 27, 2011 2:46 AM