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I have sound but not in WMP 11. RRS feed

  • Question

  • Here is dxdiag info on my asus p5n-e sli system.

    Operating System: Windows Vista™ Ultimate (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
    Sound Devices
    -------------
                Description: Speakers (High Definition Audio Device)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_10438249&REV_1000
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.00.5840.16387 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/2/2006 02:36:49, 235520 bytes
                Other Files:
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Saturday, October 25, 2008 3:43 PM

Answers

  • Hi,

     

    Does the issue occurs when you play any files in WMP, or it just occurs with certain kinds of media files? Does the issue occurs with other players?

     

    I suggest that you reinstall the audio driver.

     

    1. Click Start, click Run, type in "devmgmt.msc" (without quotation marks) and press Enter.

    2. In Device Manager, double click to expand the "Sound, video and Game controllers" branch.

    3. Right click the entry of your audio device and click Uninstall to uninstall the driver.

    4. Click Start, in the Start Search box type "appwiz.cpl" and press Enter.

    5. Find and remove all the audio card related entries.

    6. Reinstall the driver with your driver CD.

     

    If this issue reoccurs, it can be caused by incompatible Codec. I suggest that you reinstall all third party Codec packs and players. Then, please check if the issue persists.

     

    If the issue still occurs, please collect Codec related information for research.

     

    1. Please open Windows Media Player.

    2. Press "Alt" button to enable the Tool menu.

    3. On the Tool menu, please click Help, then click About Windows Media Player.

    4. Click the "Technical Support Information". Then the information of Windows Media Player will be open in a htm format.

    5. Please click "Page" button on Internet Explorer on the up right corner.

    6. Click "Save as…"

    7. Click "Desktop" on the left pane, and click Save.

     

    Please open the saved file, and paste the contents in your post.

    Monday, October 27, 2008 9:48 AM
    Moderator

All replies

  • Hi,

     

    Does the issue occurs when you play any files in WMP, or it just occurs with certain kinds of media files? Does the issue occurs with other players?

     

    I suggest that you reinstall the audio driver.

     

    1. Click Start, click Run, type in "devmgmt.msc" (without quotation marks) and press Enter.

    2. In Device Manager, double click to expand the "Sound, video and Game controllers" branch.

    3. Right click the entry of your audio device and click Uninstall to uninstall the driver.

    4. Click Start, in the Start Search box type "appwiz.cpl" and press Enter.

    5. Find and remove all the audio card related entries.

    6. Reinstall the driver with your driver CD.

     

    If this issue reoccurs, it can be caused by incompatible Codec. I suggest that you reinstall all third party Codec packs and players. Then, please check if the issue persists.

     

    If the issue still occurs, please collect Codec related information for research.

     

    1. Please open Windows Media Player.

    2. Press "Alt" button to enable the Tool menu.

    3. On the Tool menu, please click Help, then click About Windows Media Player.

    4. Click the "Technical Support Information". Then the information of Windows Media Player will be open in a htm format.

    5. Please click "Page" button on Internet Explorer on the up right corner.

    6. Click "Save as…"

    7. Click "Desktop" on the left pane, and click Save.

     

    Please open the saved file, and paste the contents in your post.

    Monday, October 27, 2008 9:48 AM
    Moderator
  • "

    I suggest that you reinstall the audio driver."


    That worked! I am now listening to Christmas music. It is great to have the old WMP back. Thanks!


    Sunday, November 16, 2008 12:00 PM