IE 10 crashes when printing a web page RRS feed

  • Question

  • I use Win 7 64 bit.  Lately every time I try to do a print screen of an IE10 web page, IE crashes and I get a message that Internet Explorer has stopped working.   The message says "A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available".  IE 10 then restarts but no solution is displayed.  The same thing happens on 2 computers all the time on every web page we try to print.  We have disabled add-ins, updated drivers, and we have different graphics cards in the different computers.  Outlook emails print correctly, it is only when we try to print web pages.  They might be PDF files or simply the web page itself. Help.
    Thursday, October 3, 2013 4:52 PM


All replies

  • Have you checked the Event Viewer if there is some tips for troubleshooting?
    Thursday, October 3, 2013 5:36 PM
  • please download this reg file from my SkyDrive:


    (remove the .txt extension after you downloaded the file) and make a double click on the .reg file to import it.

    When the Internet Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can the cause.


    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Thursday, October 3, 2013 6:12 PM
  • How do I access the event viewer and use it?
    Thursday, October 3, 2013 7:33 PM
  • How do I access the event viewer and use it?

    Start --> Run --> Type eventvwr.msc and press the Enter button.

    Thursday, October 3, 2013 7:53 PM
  • have you checked in internet explorer(no addons), degrade from internet explorer 10 to 9,---> to degrade follow the precedure-->start-->type windows update--> in left pane you see view update history---> you can see installed updates if so click on installed updates--> at the top right corner you see search type internet then internet explorer 10 would appear and click on it to uninstall the update and reboot computer , you willl get internet explorer 9, other wise installed latest updates from microsoft for internet explorer 10
    Thursday, October 3, 2013 11:14 PM
  • I looked in the event viewer after the latest crash and got the following information.  I have no idea what it means.  Does this help anyone figure out what is wrong?  Remember, this is happening on two different machines with the same operating system and just started about 2.5 - 3 weeks ago.  I also cannot uninstall IE10 and return to IE9.  I have run a deep scan looking for viruses and there are none.  I have disabled the add-ons, I have enabled software rendering.  Nothing seems to work.  I suspect some recent patch to IE10 is screwing up the computers but if so, I don't know which one.  I also noticed that if I try to download something, IE10 crashes.  Google Chrome works fine.  Any ideas?

    - System
    - Provider
    Windows Error
    - EventID 1001
    Level 4
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    EventRecordID 45873
    Channel Application
    Computer Geren-Main
    - EventData


    Friday, October 4, 2013 4:30 AM
  • You could try to run the MicrosoftFixit.IEAddong.Run.exe tool for solving the problem.

    You could also try this.

    Like Andre.Ziegler said, if you can get the dump file it may gives more information for troubleshooting.

    • Marked as answer by Karen Hu Wednesday, November 6, 2013 7:36 AM
    Friday, October 4, 2013 5:20 AM
  • give me the dump, otherwise I can't help

    "A programmer is just a tool which converts caffeine into code"

    Friday, October 4, 2013 5:51 AM