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Access denied when adding Exchange 2007 storage groups to DPM 2007 RRS feed

  • Question

  • Hi,

    I've just installed DPM 2007sp1 with the March rollup, so version 2.0.8864.0.  It's backing up SQL and Filestores fine, however when I try to add Exchange storage groups they report as being inconsistent.

    Looking at the alert I see the message:

    "DPM encountered an error while performing an operation for d:\Exchange1\ (ID 2033 Details: Access is denied (0x8007005))"

    If I opt to run a sync job + consistency check it runs for a minute or so and then returns to the error state.

    There's nothing obvious in the Exchange logs, other than a 9782 from MSExchangeIS and 2007 from ESE when it aborts the shadow copy.

    The DPM server is running on Win2k3 R2 with the 32 bit versions of chksgfiles.dll, eseutil.exe and ese.dll from Exchange 2007 sp2 rollup 2 in ese\bin. (8.2.231.0)

    The Exchange server is running on Win2k8 with the 64 bit version of Exchange 2007 sp2 rollup 2 also.

    I've read the troubleshooting guide on technet [http://technet.microsoft.com/en-us/library/ff399692.aspx], but nothing sounds appropriate.

    Any ideas?

    Thanks,

    Tom

    • Moved by Praveen D [MSFT] Monday, July 19, 2010 6:52 AM Moving to DPM Exchange protection Forum (From:Data Protection Manager)
    Wednesday, June 2, 2010 6:10 PM

Answers

  • Hello,

    Usually the the MSDPMCurr.errlog or trace logs collected on the DPM server will shed a little more light on the subject as to what the cause may be. As the upgrade to 2010 was performed, the logs would not do any good at this point.

    Please keep in mind that on DPM 2010 the error logs will be kept in the following directories:
    DPM Intallation  C:\DPMLogs
    Client Side Activity %Program Files%\Microsoft Data Protection Manager\DPM\Temp
    DPM Server Activity %Program Files%\Microsoft DPM\DPM\Temp

    Side note: New published DPM 2010 information.
    http://blogs.technet.com/b/jbuff/archive/2010/08/03/three-new-dpm-2010-whitepapers-and-two-datasheets.aspx

    Thanks
    Shane

     

    Wednesday, August 4, 2010 2:18 PM
    Moderator

All replies

  • Hey Tom,
     
    Is there AntiVirus applied on the specific directories of exchange?
     
    If so, could you exclude them first and then try again?
     
    Cheers,
     
    Mike Resseler
    "tomgerrard" wrote in message news:edf0ed6c-e667-47cc-9fbf-b0c954c62287...

    Hi,

    I've just installed DPM 2007sp1 with the March rollup, so version 2.0.8864.0.  It's backing up SQL and Filestores fine, however when I try to add Exchange storage groups they report as being inconsistent.

    Looking at the alert I see the message:

    "DPM encountered an error while performing an operation for d:\Exchange1\ (ID 2033 Details: Access is denied (0x8007005))"

    If I opt to run a sync job + consistency check it runs for a minute or so and then returns to the error state.

    There's nothing obvious in the Exchange logs, other than a 9782 from MSExchangeIS and 2007 from ESE when it aborts the shadow copy.

    The DPM server is running on Win2k3 R2 with the 32 bit versions of chksgfiles.dll, eseutil.exe and ese.dll from Exchange 2007 sp2 rollup 2 in ese\bin. (8.2.231.0)

    The Exchange server is running on Win2k8 with the 64 bit version of Exchange 2007 sp2 rollup 2 also.

    I've read the troubleshooting guide on technet [http://technet.microsoft.com/en-us/library/ff399692.aspx], but nothing sounds appropriate.

    Any ideas?

    Thanks,

    Tom


    Visit System Center User Group Belgium @ http://scug.be and http://scug.be/blogs/scdpm
    Thursday, June 3, 2010 8:25 AM
    Moderator
  • Hi Mike,

    Thanks for the suggestion, the Exchange dirs are excluded from the A/V.

    I installed a fresh 64-bit Win2008r2 with DPM 2010, upgraded the agent on the Exchange server and it worked first time, so I'm afraid I don't know what the problem was, but it must have been with the DPM 2007 install.  Maybe because I was trying to backup a 64 bit host from a 32 bit DPM server, but unfortunately I didn't have time to investigate thoroughly.

    Thanks again,

    Tom

    Thursday, June 3, 2010 3:57 PM
  • Hello,

    Usually the the MSDPMCurr.errlog or trace logs collected on the DPM server will shed a little more light on the subject as to what the cause may be. As the upgrade to 2010 was performed, the logs would not do any good at this point.

    Please keep in mind that on DPM 2010 the error logs will be kept in the following directories:
    DPM Intallation  C:\DPMLogs
    Client Side Activity %Program Files%\Microsoft Data Protection Manager\DPM\Temp
    DPM Server Activity %Program Files%\Microsoft DPM\DPM\Temp

    Side note: New published DPM 2010 information.
    http://blogs.technet.com/b/jbuff/archive/2010/08/03/three-new-dpm-2010-whitepapers-and-two-datasheets.aspx

    Thanks
    Shane

     

    Wednesday, August 4, 2010 2:18 PM
    Moderator