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You havent signed lync and outlook with same account and SIP/SMTP are mismatch

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Hi,

I have two users. One is delegator and other is delegate and both are on Lync 2010 server. Delegate have "Editor" access on delegator's calender, inbox.

Delegate was able to create online meeting on behalf of delegator when both users were using lync clients. but now delegate using skype for business desktop client and delegator is using Lync desktop client. please note both users are on lync 2010 server from backend.

Now delegate getting error as "You havent signed lync and outlook with same account and SIP/SMTP are mismatch" when delegate try to create meeting in delegator's calender which is mapped to delegate's outlook. Please note delegate have SIP & SMTP both are same and delegator also have SIP & SMTP both are same.

I dont think if different client versions (Lync & skype for business) making any issue here or if they are causing this issue?

Please suggest?
- Edited by Subham wipro Monday, May 7, 2018 10:50 AM
Monday, May 7, 2018 10:45 AM

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Hi Subham,

Run the get-csclientpolicy ,check the attribute “disableEmailComparisonCheck” if it is true , if so ,please set it to false.

Please open this account in AD ,check the attribute called proxyAddresses in Attribute Editor.

You also could refer to this link for your problem.
https://blogs.technet.microsoft.com/uclobby/2017/08/03/the-user-accounts-in-outlook-and-microsoft-lync-do-not-match-error-when-scheduling-a-skype-for-business-meeting-from-outlook/

Best Regards,
Leon Lu

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- Proposed as answer by Leon-LuMicrosoft contingent staff Tuesday, May 8, 2018 3:10 AM
Tuesday, May 8, 2018 3:10 AM
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Hi,

Delegate using skype for business desktop client and delegator is using Lync desktop client. please note both users are on lync 2010 server from backend.

but seems mentioned article for skype for business server, not lync 2010 server.

Tuesday, May 8, 2018 8:55 AM
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Hi Subham wipro ,

Did you integrate with exchange online?

Do other users in your organization have the same problem?Or the problem just related to different version of client.

If you have concern about the client version ,you could try to use same client version and test this function.

Have you check the “proxyAddresses” in user’s properties?

You also could run “get- csclientpolicy” in the SFB management , check the attribute “disableEmailComparisonCheck” , this command applies to Lync 2010 server.
Best Regards,
Leon Lu

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Wednesday, May 9, 2018 1:42 AM
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Hi,

Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.
Best Regards,
Leon Lu

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Thursday, May 10, 2018 6:21 AM
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i will upgrade client version to skype for business and let you know the status.
- Proposed as answer by Leon-LuMicrosoft contingent staff Monday, May 28, 2018 1:21 PM
Thursday, May 10, 2018 10:12 AM
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OK ,waiting for your update
Best Regards,
Leon Lu

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- Proposed as answer by Leon-LuMicrosoft contingent staff Wednesday, May 23, 2018 1:56 AM
Friday, May 11, 2018 10:16 AM
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Hi,

Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.
Best Regards,
Leon Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
- Proposed as answer by Leon-LuMicrosoft contingent staff Wednesday, May 30, 2018 12:03 PM
Monday, May 14, 2018 11:18 AM
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Hi ,

Do you have some updates? If the reply help to you ,please mark the reply as answer.
Best Regards,
Leon Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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Wednesday, May 23, 2018 1:56 AM
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Hi,

no update.

if we run Get-csclientpolicy |fl identity, *delegate* then we found "EnableExchangeDelegateSync" parameter is not set to True. we have two policy and both policy having "EnableExchangeDelegateSync" parameter is set to false.
We want to set it true so please let me know the cmd for this and if we need to restart any servers after cmd run?

Monday, June 4, 2018 11:10 AM
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Hi ,

based on my research,when your run the set-cscliengpolicy,you do not need restart the SFB server
Best Regards,
Leon Lu

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Monday, June 4, 2018 11:14 AM
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Hi ,

Do you have some updates? If the reply help to you ,please mark the reply as answer.
Best Regards,
Leon Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

Thursday, June 7, 2018 9:01 AM