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BSOD out of the "blue" RRS feed

  • Question

  • Hello, I have had Vista 64 for over a year and am a World of Warcraft customer. Suddenly, upon start up of WoW the computer crashes. Never have I experienced a BSOD until recently.  Two nights ago upgraded to Win7 --> redownloaded my software including WoW and am still getting the BSOD as soon as I "enter" the game.  the error is as follows:

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 116

    BCP1: FFFFFA80052924E0

    BCP2: FFFFF88003C2F7F0

    BCP3: 0000000000000000

    BCP4: 000000000000000D

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1

    On the actualy BSOD page, It says "Attempt to reset display driver and recover from timeout failed"

    Ive downloaded and installed driver updates, bios updates, this update and that update from Microsoft AND HP in the hopes to correct this error to no avail.

     

    please...can anyone help?

     

    thx, jim

    Sunday, March 6, 2011 11:54 PM

Answers

  • Tried ALL of your suggestions. still nothing seems to work.  anyone else have any other ideas? 
    contact the MS support. We are unable to debug this for you because we miss the Debug information in the public debug files.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Tuesday, March 8, 2011 8:34 PM
    • Marked as answer by Arthur Xie Thursday, March 24, 2011 7:00 AM
    Tuesday, March 8, 2011 8:34 PM
  • "...because we miss the Debug information in the public debug files."

    is the part that I didnt understand.  So sorry.


    the (public) PDBs we get from the MS symbol server don't contain the data for a detailed diagnostic. Only the MS support has access to the private PDBs. So we see nothing. We can also see that the graphc driver is the cause, nothing more.  So try different drivers, update the BIOS and if all things don't solve, try a different graphic card. If you still have issues, contact the MS support.


    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Wednesday, March 9, 2011 1:31 PM
    • Marked as answer by Arthur Xie Thursday, March 24, 2011 7:00 AM
    Wednesday, March 9, 2011 1:31 PM

All replies

  • Bug Check Code 0x116: The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.

    For more information, refer to this Microsoft article.

    You can try to update your display driver and check if this solve your problem or upload the dump files (c:\windows\minidumps) using Microsoft Skydrive. Once done, I can download them and analyze them.

     

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration


     

    • Proposed as answer by Andre.Ziegler Monday, March 7, 2011 1:33 PM
    Monday, March 7, 2011 12:15 AM
  • Hi,

    You are posting in the Windows 7 forums however the below is for your Vista.

    ----------------------------------------------------------------------------------------------------------

    Be sure to check with the WOW developers and ask in their forums for known issues.

    Have you updated your display/video or other major drivers latetly - check in Control Panel -
    Windows Updates to see if a driver has been loaded there. Use the generic troubleshooter below
    and when you get to the driver section use the methods in the next message and then return to
    the troubleshooter as needed. In rare cases the antivirus/antispyware/security programs can
    cause this error.

    Also check with System Maker and Video/Display adapter's Support as there could be known
    issues - also check in their forums.

    BCCode : 116    0x00000116

    The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt
    to reset the display driver and recover from a timeout failed.

    BCCode: 116   0x00000116   <-- read this link
    http://www.faultwire.com/solutions-fatal_error/Attempt-to-reset-the-display-driver-and-recover-from-0x00000116-*1275.html

    --------------------------------------------------------------------------------

    The inclusion of the 116 error code in the troubleshooter is only coincidence and holds no
    specific meaning (other than driver caused bluescreens do occur with some frequency).

    Look in the Event Viewer to see if anything is reported about those.
    http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer of
    Windows. TIP - Options - Advanced Filter allows you to see a time frame
    instead of the whole file.
    http://www.nirsoft.net/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView scans all your minidump files created during 'blue screen of death'
    crashes, and displays the information about all crashes in one table - Free
    http://www.nirsoft.net/utils/blue_screen_view.html


    Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
    there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery
    Options if your system has that installed by the maker.

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    -------------------------------------------------------------------------

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
    RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228


    The log might give you the answer if there was a corrupted driver. (Does not tell all the
    possible driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Vista
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    -------------------------------------------------------------------------

    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager
    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    unexpectedly
    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors
    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages
    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors
    http://kb.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases this might be required.

    StartUp Repair from Recovery Options or Vista disk

    How to do a Startup Repair
    http://www.vistax64.com/tutorials/91467-startup-repair.html

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Monday, March 7, 2011 2:07 AM
  • Hi,

    This is my generic how to for proper driver updates : (Update your video/display driver.)

    This utility makes it easy to see which versions are loaded :

    DriverView - Free - utility displays the list of all device drivers currently loaded on your
    system. For each driver in the list, additional useful information is displayed: load address
    of the driver, description, version, product name, company that created the driver, and
    more.
    http://www.nirsoft.net/utils/driverview.html

    For Drivers check System Maker as fallbacks and Device Maker's which are the most
    current. Control Panel - Device Manager - Display Adapter - write down the make and
    complete model of your video adapter - double click - Driver's tab - write down the
    version info. Now click UPdate Driver (this may not do anything as MS is far behind
    certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver
    stack.

    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd
    party with their own software and drivers and any other major device drivers you have.

    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then
    Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions.
    (Look for BIOS, Chipset and software updates at System Maker's site while there.)

    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT
    after each installation.

    Always check in Device Manager - Drivers tab to be sure the version you are installing
    actually shows up. This is because some drivers rollback before the latest is installed
    (sound drivers particularly do this) so install a driver - reboot - check to be sure it is
    installed and repeat as needed.

    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
    manually by model.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager
    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    If you update drivers manually then it is a good idea to disable Driver Installations in
    Windows Updates, this leaves Windows Updates ON however it will not install drivers
    which will usually be older and cause issues. If Updates suggests a new driver then
    HIDE it (Right Click on it) and then go look for new ones manually if you wish.

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    Hope these help.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Monday, March 7, 2011 2:07 AM
  • update the BIOS and the graphic card driver . Check that the PSU is powerful enough and run a memtest. if all is ok, try a different graphic card.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Monday, March 7, 2011 1:33 PM
    Monday, March 7, 2011 1:33 PM
  • Tried ALL of your suggestions. still nothing seems to work.  Sent the issue to WoW but in the interim does anyone else have any other ideas?  Thank you by the way for everyones response!
    Tuesday, March 8, 2011 7:59 PM
  • Hi,

    Did you use all the methods in the troubleshooters above? Often the one skipped is
    the one that would have solved the issue.

    Check with your Video card maker's support, drivers, and forums. You might need to
    roll back the driver to a previous version, if you have the latest installed.

    We can analyze the minidumps if you make them available from the SkyDrive or other file
    sharing sites. This may not help as the issue is usually the video drivers however it is worth
    trying just in case there is another cause.

    Zip or upload the contents of C:\Windows\minidump

    Use SkyDrive to upload collected files.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, March 8, 2011 8:08 PM
  • Tried ALL of your suggestions. still nothing seems to work.  anyone else have any other ideas? 
    contact the MS support. We are unable to debug this for you because we miss the Debug information in the public debug files.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Tuesday, March 8, 2011 8:34 PM
    • Marked as answer by Arthur Xie Thursday, March 24, 2011 7:00 AM
    Tuesday, March 8, 2011 8:34 PM
  • i do apologize but i have no idea what you mean

    this is the error window that pops up after the reboot:

     

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 116

    BCP1: FFFFFA8008093010

    BCP2: FFFFF88004039CB0

    BCP3: 0000000000000000

    BCP4: 000000000000000D

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\030811-18470-01.dmp

    C:\Users\Jim\AppData\Local\Temp\WER-90901-0.sysdata.xml

    Tuesday, March 8, 2011 8:59 PM
  • Hi,

    Minidump files are usually in C:\Windows\minidump  folder.

    How to configure Windows to create MiniDump files on BSOD
    http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Tuesday, March 8, 2011 9:09 PM
  • i do apologize but i have no idea what you mean

    this is the error window that pops up after the reboot:

     

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 116

    BCP1: FFFFFA8008093010

    BCP2: FFFFF88004039CB0

    BCP3: 0000000000000000

    BCP4: 000000000000000D

    OS Version: 6_1_7601

    Service Pack: 1_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\030811-18470-01.dmp

    C:\Users\Jim\AppData\Local\Temp\WER-90901-0.sysdata.xml


    What's so difficult to understand that we can't debug it? Contact the MS support.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Tuesday, March 8, 2011 9:41 PM
  • "What's so difficult to understand that we can't debug it? Contact the MS support."

    WOW! rude much?

    "...because we miss the Debug information in the public debug files."

    is the part that I didnt understand.  So sorry.


     


    Wednesday, March 9, 2011 1:41 AM
  • Hi,

    Upload the minidump as indicated above. There may be nothing of use it it however
    it will not hurt to look.

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Wednesday, March 9, 2011 2:53 AM
  • "...because we miss the Debug information in the public debug files."

    is the part that I didnt understand.  So sorry.


    the (public) PDBs we get from the MS symbol server don't contain the data for a detailed diagnostic. Only the MS support has access to the private PDBs. So we see nothing. We can also see that the graphc driver is the cause, nothing more.  So try different drivers, update the BIOS and if all things don't solve, try a different graphic card. If you still have issues, contact the MS support.


    André


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Wednesday, March 9, 2011 1:31 PM
    • Marked as answer by Arthur Xie Thursday, March 24, 2011 7:00 AM
    Wednesday, March 9, 2011 1:31 PM