locked
Contact List creation not working RRS feed

  • Question

  • I reinstalled Outlook 2016 but my contact lists didn't port in. I can't create a new contact list because the add New Contact list icon is greyed out
    Friday, January 26, 2018 11:53 PM

All replies

  • Hi RBTunnacliffe,

    Are you running Outlook 2016 for Mac?

    If this is the case, please try the following steps and check if it can fix the problem:

    1. Open Microsoft Outlook.
    2. Click on the Outlook > Preferences.
    3. On the Outlook Preferences dialog box, click on the General icon (top row).
    4. Clear the check box of "Hide On My Computer folders":

    5.Close all dialog boxes and relaunch Outlook.

    Hope this can be helpful.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, January 29, 2018 7:32 AM