Contact List creation not working RRS feed

  • Question

  • I reinstalled Outlook 2016 but my contact lists didn't port in. I can't create a new contact list because the add New Contact list icon is greyed out
    Friday, January 26, 2018 11:53 PM

All replies

  • Hi RBTunnacliffe,

    Are you running Outlook 2016 for Mac?

    If this is the case, please try the following steps and check if it can fix the problem:

    1. Open Microsoft Outlook.
    2. Click on the Outlook > Preferences.
    3. On the Outlook Preferences dialog box, click on the General icon (top row).
    4. Clear the check box of "Hide On My Computer folders":

    5.Close all dialog boxes and relaunch Outlook.

    Hope this can be helpful.

    Best regards,
    Yuki Sun

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    Monday, January 29, 2018 7:32 AM