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Event Viewer says something about WHEA-Logger? RRS feed

  • Question

  • For a while now, my computer has been randomly freezing.  It usually happens when I play games.  I have also noticed that my HDD use to disconnect under heavy load.  I did a the long scan with the Seagate tools and it said fail.  It also told  me that I should use the dos version of the tool and use it at boot.  So I did.  The test completed as well as I also had the Widows ChkDsk tool run as well.  I ran the Seagate tool again and it said fail.  To be more specific of what happens, I will be playing a game, and all of a sudden the computer will just freeze and the last sound that was playing will loop into a terrible noise.  Sometimes my keyboard will shutoff and so will my mouse.  If they don't, I try to hit the num key on the keyboard and it wont do anything.  I can't do anything when it freezes.  I can't alt + F4 out, I can't Ctrl + Alt + Del nor can I Ctrl + Shift + Esc.  Nothing will work.  I have to do a hard reboot by pressing the reset button on my case.

    I saw in the even viewer that it said something about a WHEA-Logger.  Just look lower in this post and you will see it.  I should probably include the links to the Dmp files and the one xml file that I got back when I logged on.

    Some more info that you should know.  I just built my computer 2 months ago in August.  Everything was brand new.  I had my CPU and RAM OC to 4.0GHz for the CPU and 1604MHz for the RAM but I had water cooling for the CPU, it was the crosair H50.  But, I just set it all back to stock about an hour ago and I went and played my game and it happened again.

    My computer consists of the following:

    Intel i7 960 was at 4.2GHz now it is at 3.2GHz
    Kingston t1 HyperX 12GB PC3-12800 was at 1604MHz now it is at 1066MHz
    2x XFX AMD Radeon HD 6950 2GB in CrossFireX
    ThermalTake TR2 RX 750W Modular PSU
    Crosair H50 Water Cooling for CPU
    Asus Sabertooth x58 motherboard
    Antec 900 Case
    1x WD VelociRapter 300GB 10K RPM HDD JUST FOR THE OS!!!!
    1x Seagate 1TB 7200 RPM HDD FOR EVERYTHING ELSE!!!!!!!
    Windows 7 Ultimate x64

    I use my secondary HDD which is the 1TB for everything.  I install all my software, games anything that I will download and install, it will go on the drive.

    I was reading in other forms and I saw that AVG could cause this problem, is this true? 

    Event Viewer Info:

    Is it for sure the CPU?  Or is it possibly something else?  Tomorrow I am going to get another HDD and replace it with my current one.

    Log Name:      System
    Source:        Microsoft-Windows-WHEA-Logger
    Date:          10/16/2011 8:01:19 PM
    Event ID:      18
    Task Category: None
    Level:         Error
    Keywords:      
    User:          LOCAL SERVICE
    Computer:      CmptrPrgmr-PC
    Description:
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Internal Timer Error
    Processor ID: 2
    
    The details view of this entry contains further information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
        <EventID>18</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2011-10-17T00:01:19.960737700Z" />
        <EventRecordID>211882</EventRecordID>
        <Correlation ActivityID="{211CA464-28AD-4E76-A3EC-7172B35E4A70}" />
        <Execution ProcessID="1888" ThreadID="5100" />
        <Channel>System</Channel>
        <Computer>CmptrPrgmr-PC</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="ErrorSource">3</Data>
        <Data Name="ApicId">2</Data>
        <Data Name="MCABank">5</Data>
        <Data Name="MciStat">0xfe00000000800400</Data>
        <Data Name="MciAddr">0x3800038c0374</Data>
        <Data Name="MciMisc">0x7fff</Data>
        <Data Name="ErrorType">5</Data>
        <Data Name="TransactionType">256</Data>
        <Data Name="Participation">256</Data>
        <Data Name="RequestType">256</Data>
        <Data Name="MemorIO">256</Data>
        <Data Name="MemHierarchyLvl">256</Data>
        <Data Name="Timeout">256</Data>
        <Data Name="OperationType">256</Data>
        <Data Name="Channel">256</Data>
        <Data Name="Length">928</Data>
        <Data Name="RawData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ata>
      </EventData>
    </Event>
    

    Log Name:      System
    Source:        Microsoft-Windows-WHEA-Logger
    Date:          10/16/2011 8:01:19 PM
    Event ID:      18
    Task Category: None
    Level:         Error
    Keywords:      
    User:          LOCAL SERVICE
    Computer:      CmptrPrgmr-PC
    Description:
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Internal Timer Error
    Processor ID: 0
    
    The details view of this entry contains further information.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
        <EventID>18</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2011-10-17T00:01:19.960737700Z" />
        <EventRecordID>211881</EventRecordID>
        <Correlation ActivityID="{DC6C73FF-7C77-4D60-9A33-E697992E8F1E}" />
        <Execution ProcessID="1888" ThreadID="5100" />
        <Channel>System</Channel>
        <Computer>CmptrPrgmr-PC</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="ErrorSource">3</Data>
        <Data Name="ApicId">0</Data>
        <Data Name="MCABank">5</Data>
        <Data Name="MciStat">0xfe00000000800400</Data>
        <Data Name="MciAddr">0x388006b68f9b</Data>
        <Data Name="MciMisc">0x7fff</Data>
        <Data Name="ErrorType">5</Data>
        <Data Name="TransactionType">256</Data>
        <Data Name="Participation">256</Data>
        <Data Name="RequestType">256</Data>
        <Data Name="MemorIO">256</Data>
        <Data Name="MemHierarchyLvl">256</Data>
        <Data Name="Timeout">256</Data>
        <Data Name="OperationType">256</Data>
        <Data Name="Channel">256</Data>
        <Data Name="Length">928</Data>
        <Data Name="RawData">435045521002FFFFFFFF03000100000002000000A0030000233B1700100A0B140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BB0512BBA55F8CCC0102000000000000000000000000000000000000000000000058010000C00000000102000001000000ADCC7698B447DB4BB65E16F193C4F3DB0000000000000000000000000000000001000000000000000000000000000000000000000000000018020000800000000102000000000000B0A03EDC44A19747B95B53FA242B6E1D0000000000000000000000000000000001000000000000000000000000000000000000000000000098020000080100000102000000000000011D1E8AF94257459C33565E5CC3F7E80000000000000000000000000000000001000000000000000000000000000000000000000000000057010000000000000002080000000000A50601000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000007000000000000000000000000000000A506010000081000BDE39800FFFBEBBF0000000000000000000000000000000000000000000000000000000000000000577FAB4834DC6C4FA7D3B0B5B0A74314030000000000000027009D00000000009B8FB606803800000000000000000000000000000000000000000000000000000100000001000000C2CBD9A75F8CCC0100000000000000000000000000000000000000000500000000048000000000FE9B8FB60680380000FF7F0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>
      </EventData>
    </Event>
    


    Download link to the 2 dump files and the one XML:
    http://www.mediafire.com/?lbml1shdu7362u7

    In the RAR file there is 3 files.
    101611-28438-01.dmp   256 KB (262,144 bytes)
    101611-23166-01.dmp   256 KB (262,144 bytes)
    WER-42962-0.sysdata.xml   222 KB (227,402 bytes)

    The RAR file is called Desktop.rar because that is where I had the 3 files.
    The packed size (Compressed Size) is 31.6 KB (32,401 bytes)
    The full size (Uncompressed Size) is 751,690 Bytes

    Monday, October 17, 2011 12:49 AM

All replies

  • Hi,

     

    What is the current situation of your computer?

     

    From the result of dump file, the culprit is hardware: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

     

    Please update your drivers and BIOS to the latest versions.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, October 21, 2011 9:22 AM
  • sounds to me like you've slightly baked part of your PC permanently with your overclock.  You'll probably need to go through a process of elimination to identify which parts are cooked.

     

    Though first up I'd check all component temperatures, especially motherboard north and south bridges, as they often rely on the air movement from a cpu fan for their cooling.  With a water cooled cpu you may have cut their cooling too much.  If they don't have temperature monitoring and you don't have a thermometer to use put your finger on the heat sink (gently).  Since human skin burns at 60 degC, feels really uncomfortable at 50 degC and silicon components often have a threshold for failure around 50-60degC then if it feels very hot it probably is too hot.

     

    I'd start component checks with a memtest, there's one on the windows install cd and a memtestx86 iso you can download and burn and boot from.  Then a cpu burn in check (at stock frequency).

    Then I'd look at your HDDs SMART info and see if it has had ANY errors, ie even 1 seek retry can indicate an imminent hdd failure (some time in the next 6 months)

    Then I'd pull out every component not needed to turn the PC on and conduct testing with just that.

    If that succeeds start adding bits back in 1 at a time and re-testing.

    Saturday, October 22, 2011 4:12 AM
  • Sorry for the really late reply, I just had another really bad problem with my computer.  If you need detail just ask.

    I clocked everything back to default and it still happened.  BUT!  It only seems to be happening if I am running something off that drive.  For instance.  I was just playing BFBC2 which was running off my primary drive (The one with no problem) and running fraps off the secondary drive (The one with the problem)  My Computer froze with not even an hour of play time.  I wasn't even playing the game.  I was in the settings.  NOW!  If I were to play the game and run fraps off my primary drive, I can play for hours and nothing will happen.  As I said I had everything clocked back for some time now.  I just clocked it back this morning just not as high.  Instead of 4.0GHz, I clocked it to 3.84GHz.  I have 3 120mm that blow a constant of 95CFM into the computer each.  Two being on the front in front of the HDD and one being on the side on the panel blowing air onto my GPU's.  I should note that my cable management is terrible.  I mean terrible.  I also have a 200mm fan on the roof of the case being and exhaust fan.

    I am not going to try playing the game using fraps off the primary HDD and see what happens.

    I should also mention, I ran seagate tools and all 3 of my drives passed.  I also ran memtest86 when my cpu was at 4.0GHz and it passed.  I just recent'y ran the Windows memtest when my computer wasn't working this weekend and I had my computer at stock.  Everything passed.

    I will report back soon.

    Monday, October 24, 2011 8:07 PM