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URGENT I CANNOT USE THE INTERNET! RRS feed

  • Question

  • For some reason, my antivirus software has decided it wants to block google chrome, thinking its unsafe. I have no idea how to change it, I need to contact my friend urgently about something for tomorrow and the only way i can do that is via facebook. Its very important regarding college so it is very necessary that it works again tonight. any advise would be appreciated. 
    Wednesday, June 19, 2013 9:53 PM

Answers

  • Molly

    Have you tried another browser?  What Anti-virus are you using?  When did this start?  did you do anything (like install or remove) anything just before it stopped working?

    The more information you give us the faster we can help you.

    The first step in any troubleshooting is to clear the browser cache/cookies.

    *For Internet Explorer browser: Press CTRL+SHIFT+DEL simultaneously and click Delete
    *For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
    *For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
    (other browsers are similar)

    For the best experience, you should update your browser to the latest version and make sure the newest version of Microsoft Silverlight is installed 


    Wanikiya & Dyami--Team Zigzag


    • Edited by ZigZag3143x Wednesday, June 19, 2013 10:23 PM Added
    • Proposed as answer by Arthur Xie Thursday, June 20, 2013 8:53 AM
    • Marked as answer by Arthur Xie Thursday, July 4, 2013 9:09 AM
    Wednesday, June 19, 2013 10:22 PM