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Outlook Connect issue RRS feed

  • Question

  • We are running in to a weird issue

    User Name : ABC

    Machine Name : Win7_1

    If user logs in to the Win7_ machine and try to configure his outlook 2010, check name completes fine, but unable to launch saying "Cannot open your default email folders, the file xxxx is not an outlook data file"

    If user configures his profile on a different machine, where User XYZ has logged, working Fine

    Similarly if user XYZ configures his profile on Win7_1 with the windows profile of User ABC, working fine

    So the bottom line is if User ABC login as himself in any machine and configure his own outlook profile, it doesn't work

    Other User Windows Profile and his Outlook Profile Works

    His Windows profile, and other user outlook profile, works fine

    Steps Tried:

    1. Tried recreating Outlook Profile

    2. Disconnected and reconnected mailbox

    3. Recreated Windows user profile

    Exchange 2010 SP3 RU21

    Outlook 2010 and 2013

    ==================================

    Please Help us as he is a VIP user


    Friday, August 10, 2018 7:41 PM

All replies


  • Hi,

    >> if User ABC login as himself in any machine and configure his own outlook profile, it doesn't work

    This issue continues with a new Windows user, right? As this issue can be reproduced on any machines and different version of Outlook, it could not be related with Outlook client.

    You can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter.

    In case this issue was caused by software conflicts, please try performing a clean boot in Windows to check the result.

    Regards,

    Perry


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    • Proposed as answer by Perry-Pan Wednesday, August 15, 2018 6:53 AM
    Monday, August 13, 2018 7:10 AM
  • Any updates?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, August 15, 2018 6:53 AM