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Outlook.Com + IE8 RRS feed

  • Question

  • Ever since I updated my IE browser to the latest version (8.0.6001, I'm working under Windows XP) I can not access my Outlook.Com account through IE.

    Through Chrome it works fine.

    When I try to access it through IE it sounds several ticks (sounds like redirection or reloading) and then a message appears (Something has gone wrong. Cannot log you on. Try later).

    I tried the conventional things (deleting browser history and cookies) but to no avail.

    Any idea how to fix the problem

    10X

    Thursday, May 29, 2014 7:47 AM

Answers

  • 1. Does the behavior persist after Resetting Internet Explorer settings per the MANUAL instructions on this page, followed by a reboot? => http://support.microsoft.com/kb/923737


               Tip: For optimal results, check/enable the Delete personal settings option.

    2. Open Add/Remove Programs & make sure the Show Updates box at the top is checked (and leave it checked); then select theName option in the Sort by box on the right. Now scroll down & tell me if ALL of the following updates are listed?

        (a) KB2964358 & KB2936068, KB2922229; KB2929961 and KB2930275;
        (b) KB2909210 (assuming IE8 is installed) & KB2916036;
        (c) KB2914368, KB2893294 & KB2892075;
        (d) KB2847311; KB2876217 & KB2864063;
        (e) KB2393802 and especially Update for Windows XP (KB971029).

    Most will be displayed as Security Update for Windows XP followed by the KB number in parentheses.

    If IE8 is installed, two (2) will be displayed as Security Update for Windows Internet Explorer 8 followed by the KB number in parentheses.

    3. Is Chrome or Internet Explorer the system's default Browser

    =================================================

    You will find Consumer support for IE8/WinXP in this forum: http://answers.microsoft.com/en-us/ie/forum/ie8-windows_xp

    You will find all support for Outlook.com in this forum: http://answers.microsoft.com/en-us/outlook_com/forum/oemail
    .


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft



    Saturday, May 31, 2014 4:55 PM
  • Oh, my...

    Fact: Norton and McAfee applications are notorious for not uninstalling (or upgrading) cleanly. The "leftovers" may be your troublemakers here.

    Did you (a) uninstall the McAfee application AND THEN (b) download/run the McAfee Consumer Products Removal Tool & reboot (c) BEFORE you installed a replacement application?

    Did you (a) uninstall the Norton application AND THEN (b) download/run the Norton Removal Tool & reboot (c) BEFORE you installed a replacement application?

    Do you have backups of ALL the changes Advanced SystemCare has EVER made to the computer? [1]

    ===========================================================
    [1] Injudicious use of registry cleaners is playing a role here, too. TIP: If you ever again think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, maximized, "swept" or optimised (it doesn't), read http://chris.pirillo.com/are-registry-cleaners-safe-to-use/ and/or http://www.edbott.com/weblog/2005/04/why-i-dont-use-registry-cleaners/ then draw your own conclusions.  Related => http://support.microsoft.com/kb/2563254


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Monday, June 2, 2014 4:45 PM

All replies

  • Could the behavior be related to?...

        • Support for Windows XP ended on 08 April 2014
           http://windows.microsoft.com/en-us/windows/end-support-help


        • The risk of running WinXP after 08 April 2014
           http://blogs.technet.com/b/security/archive/2013/08/15/the-risk-of-running-windows-xp-after-support-ends.aspx

    You will find Consumer-specific support for Internet Explorer by beginning your own, new thread in the appropriate forum here: http://answers.microsoft.com/en-us/ie


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Thursday, May 29, 2014 9:05 PM
  • Thanks for the answer Robert.

    The problem is entirely in the realm of the browser and has nothing to do with Windows-XP (I mentioned it only to explain why I do not use newer versions of IE). The problem appeared first when XP was  still supported, so I don't expect that migrating to Windows 8 will solve it.

    Thanks anyway.

    yepi2

    Saturday, May 31, 2014 11:57 AM
  • 1. Does the behavior persist after Resetting Internet Explorer settings per the MANUAL instructions on this page, followed by a reboot? => http://support.microsoft.com/kb/923737


               Tip: For optimal results, check/enable the Delete personal settings option.

    2. Open Add/Remove Programs & make sure the Show Updates box at the top is checked (and leave it checked); then select theName option in the Sort by box on the right. Now scroll down & tell me if ALL of the following updates are listed?

        (a) KB2964358 & KB2936068, KB2922229; KB2929961 and KB2930275;
        (b) KB2909210 (assuming IE8 is installed) & KB2916036;
        (c) KB2914368, KB2893294 & KB2892075;
        (d) KB2847311; KB2876217 & KB2864063;
        (e) KB2393802 and especially Update for Windows XP (KB971029).

    Most will be displayed as Security Update for Windows XP followed by the KB number in parentheses.

    If IE8 is installed, two (2) will be displayed as Security Update for Windows Internet Explorer 8 followed by the KB number in parentheses.

    3. Is Chrome or Internet Explorer the system's default Browser

    =================================================

    You will find Consumer support for IE8/WinXP in this forum: http://answers.microsoft.com/en-us/ie/forum/ie8-windows_xp

    You will find all support for Outlook.com in this forum: http://answers.microsoft.com/en-us/outlook_com/forum/oemail
    .


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft



    Saturday, May 31, 2014 4:55 PM
  • Thanks Robert, your tips were helpful:

    1. I checked the updates you list and they are all installed - all 15 - so this is not the source of the problem.

    2. Resetting IE settings did have some positive effect: I'm now able to access my Hotmail account through IE - all services including People, Calendar, etc' - EXCEPT Outlook.com. After logging on to the service when I move to outlook.com it attempts to  redirects to a log-on process and then the error message appears. As I see it now the appearance of the problem right after updating the browser may be a coincidence and the problem lies probably somewhere in Hotmail - and/or Outlook.com. The fact it works fine under Chrome but not under IE implies there is some kind of conflicting setting under IE which is not present under Chrome.

    3. My default browser is still IE, but since my mail can be accessed through Chrome I will have to make it my default browser.

    Yepi2

    Sunday, June 1, 2014 10:14 PM
  • Resetting IE settings did have some positive effect: I'm now able to access my Hotmail account through IE - all services including People, Calendar, etc' - EXCEPT Outlook.com. After logging on to the service when I move to outlook.com it attempts to  redirects to a log-on process and then the [Something has gone wrong...] error message appears.

    Judging from this weekend's posts in the Outlook.com-specific forums, it would appear that the problem may be on Microsoft's end - though you wouldn't know it judging by the Status page. That being said...

    Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

    1a. When (approx. date) did you get the computer?

    1b. Was it a brand-new computer or a used computer when you got it?

    2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

    3a. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you got it?

    3b. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when it was brand-new? (Doesn't matter if it was never used or Activated.)

    4. Is Adobe Flash Player v13.0.0.214 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY =>  http://www.adobe.com/software/flash/about/

    5. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?

    6. Have you ever had occasion to do a Repair Install or a clean install of WinXP for any reason?


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Sunday, June 1, 2014 11:10 PM
  • Hello,

    1a. I bought the computer long ago (7-8 years). It went through a serious upgrade (replacing the motherboard, processor, graphics, etc') but the hard drive is still the original one.

    1b. It was brand new when I bought it.

    2. My installed protection suit is ESET Smart Security version 4.2.71.2, which includes anti-virus, anti-spyware and firewall. It expires Apr 4 2018. Sometimes I scan the computer with additional anti-virus and anti Spyware: SpyBot and MalwareBytes.

    3a. Years ago McAfee was installed on my computer. I uninstalled it years ago.

    3b. When I bought the computer Norton free trial was installed. I stopped using it after 3 month because it slowed the computer considerably. I uninstalled it too years ago.

    4. Yes I have Adobe FlashPlayer v13.0.0.214 installed.

    5. I use Advance System Care every 2-3 month (it includes a "registry cleaner").

    6. I have not re-installed WinXP (neither repair install nor clean install).

    10x,

    yepi2




    • Edited by yepi2 Monday, June 2, 2014 7:10 AM
    Monday, June 2, 2014 7:03 AM
  • Oh, my...

    Fact: Norton and McAfee applications are notorious for not uninstalling (or upgrading) cleanly. The "leftovers" may be your troublemakers here.

    Did you (a) uninstall the McAfee application AND THEN (b) download/run the McAfee Consumer Products Removal Tool & reboot (c) BEFORE you installed a replacement application?

    Did you (a) uninstall the Norton application AND THEN (b) download/run the Norton Removal Tool & reboot (c) BEFORE you installed a replacement application?

    Do you have backups of ALL the changes Advanced SystemCare has EVER made to the computer? [1]

    ===========================================================
    [1] Injudicious use of registry cleaners is playing a role here, too. TIP: If you ever again think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, maximized, "swept" or optimised (it doesn't), read http://chris.pirillo.com/are-registry-cleaners-safe-to-use/ and/or http://www.edbott.com/weblog/2005/04/why-i-dont-use-registry-cleaners/ then draw your own conclusions.  Related => http://support.microsoft.com/kb/2563254


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Monday, June 2, 2014 4:45 PM