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SharePoint Online Backups RRS feed

  • Question

  • Team,

    I'm interested to receive more information on RTO/RPO and backup details in SPO.

    I understand that backups are being taken every 12 hours and retained for 14 days. Is there an option to increase this retention time of backups? Or do we need to use 3rd party tools?

    Are there any specific RTO/RPO values define for SPO. Whether the values mentioned in below article is correct with respect to SPO?

    http://www.t-collaboration.com/Blog/Post/44/Microsoft-Office-365--SharePoint-Online---Recovery-point-objective-(RPO),-Recovery-time-objective-(RTO)

    Thanks, Sarath

    Thursday, October 26, 2017 10:23 AM

Answers

  • Hi Sarath,

    As Arleta Wana mentioned, Microsoft will retain backup for 14 days and there is not method to increase the retention days.

    The values mentioned in the article that you have provided is correct with respect to SharePoint Online. SPO has set an RPO and RTO in the event of a disaster:

    1 hour RPO: Microsoft protects your SharePoint Online data and has a copy of that data that is equal to or less than 1 hour old.

    6 hour RTO: Organizations will be able to resume service within 6 hours after service disruption if a disaster incapacitates a hosting data center.

    If you think the suggestion is helpful, you could mark it as an answer. It will help others who meet the similar question in this forum.

    Best regards,

    Allen Bai


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, October 27, 2017 10:02 AM

All replies

  • There is no option to increase this retention time.

    The values from the article look correct. Below you can find a Technet Blog updated (...) on request of the tech support team:

    https://blogs.technet.microsoft.com/akieft/2012/01/09/restore-options-in-sharepoint-online/

    Thursday, October 26, 2017 12:32 PM
  • Thanks Arleta!

    I've seen this article earlier and thought might be old information, so wanted to double check.

    Thanks once again!

    Thursday, October 26, 2017 1:40 PM
  • Hi Sarath,

    As Arleta Wana mentioned, Microsoft will retain backup for 14 days and there is not method to increase the retention days.

    The values mentioned in the article that you have provided is correct with respect to SharePoint Online. SPO has set an RPO and RTO in the event of a disaster:

    1 hour RPO: Microsoft protects your SharePoint Online data and has a copy of that data that is equal to or less than 1 hour old.

    6 hour RTO: Organizations will be able to resume service within 6 hours after service disruption if a disaster incapacitates a hosting data center.

    If you think the suggestion is helpful, you could mark it as an answer. It will help others who meet the similar question in this forum.

    Best regards,

    Allen Bai


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, October 27, 2017 10:02 AM
  • Thanks Allen for your response!

    Based on your reply, I have a quick question. When we say RPO is 1 hour and backups are performed every 12 hours for me it looks like a contradiction or am I lagging somewhere.

    • Are there any other backups (incremental) running every one hour to meet 1 hour RPO in addition to every 12 hour backups?
    • The backup which is running every 12 hours is Full or Incremental backup?
    • Do you know the schedule of Full backup in SPO if above answer is Incremental?

    Thanks.


    • Edited by admin_sps Thursday, November 2, 2017 5:58 PM
    Tuesday, October 31, 2017 8:07 AM
  • Hi Sarath,

    Backup performing every 12 hours (retained for 14 days) is for site collection and the 1 hour RPO is for data.

    For example, if a user deletes an item and waits 95 days, the item will be gone.  If they contact technical support, we can request a restore from a backup taken up to 14 days prior, so we could restore the entire site collection back to a point where the item is still in the recycle bin and is capable of being retrieved.  As we would be restoring the entire site collection, all data from the point of the backup to current would be lost.

    There is no other backups running every one hour.

    For more information about backup type, you can refer to below article:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sharepoint-mso_winother-mso_o365b/backup-type-backup-frequency-for-onedrive/e08b6d1a-b135-4474-88f3-c764c07a1b02  

    Best regards,

    Allen Bai


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, November 8, 2017 7:38 AM
  • Thanks Allen!

    I understand from above link that backup strategy is not publicly available - where FULL or Incremental are not relevant considering the always on/replication methods used in cloud.

    On request to technical support within 14 days, restoration will be done for ENTIRE Site Collection to a point or date which we requested. Is that correct?

    Also, when we say 1 hour RPO for data, it means we can restore the items from Recycle Bin or through Versioning if enabled. Please correct me if I'm wrong.

    Thanks

    Wednesday, November 8, 2017 12:18 PM
  • Hi Sarath,

    Yes, within 14 days, restoration can be done for entire Site Collection to a point or date which we requested.

    For your second question, only if you delete an item, you can restore it from recycle bin. Or only if you enable the version control, you can restore the items through versioning.

    RPO: it’s the maximum amount of data loss that’s tolerated in the event of a disaster. This is not related to Recycle Bin or through Versioning. You can read the below article to have a more detailed understanding with RPO:

    https://sharepointinterface.com/2009/07/08/rpo-and-rto-prerequisites-for-informed-sharepoint-disaster-recovery-planning/  

    Best regards,

    Allen Bai


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, November 13, 2017 6:02 AM
  • None of the references presented in this posting on Microsoft SharePoint Online backup and retention policies link to official Microsoft Online legally binding documents, such as those provided here: Microsoft Licensing Terms and Documentation.  They are all blog entries and postings that have absolutely no binding contractual significance.  If your company stores critical corporate data in SharePoint Online, and SharePoint online suffers a database issue that causes your company or agency data loss, appearing in court with a copy of a blog posting that states "Microsoft takes backups every 12 hours" will not be useful.  If you are a SharePoint farm administrator, and your chief asks you what SharePont Online RPO and RTO are, your chief will not find adequate you handing him a copy of a blog posting that states "Microsoft takes backups every 12 hours" and he or she will NOT be going to his senior management with such a copy in hand when he or she needs to inform senior management how corporate data is being secured in the event of SharePoint Online failure.  Nor would you as a professional SharePoint farm administrator rest any disaster recovery plan on a blog posting or forum response.  You want something contractually binding that you can rely on.  What you need is a Microsoft Corporate document that states what Microsoft SharePoint Online service RPO and RTO are contracted to be. If someone could provide that, that would be helpful.
    Thursday, August 23, 2018 6:36 PM