Unmapped agent error code = NoROSelectedForProtection when backing up client RRS feed

  • Question

  • I have a problem backing up a client:

    DPM failed to communicate with <client FQDN> because of a communication error with the protection agent. (ID 53 Details: Server execution failed (0x80080005))

    I get the following in the DPM server logs.

    0E6C    12C0    09/11    13:47:56.091    02    EventManager.cs(98)        CC850975-FAC2-4CB6-9FE1-416E85F4F5AC    NORMAL    Publishing event from TaskInstance.cs(406): TaskStart, [TaskID=cc850975-fac2-4cb6-9fe1-416e85f4f5ac]
    0E6C    12C0    09/11    13:47:56.122    01    TaskInstance.cs(442)        CC850975-FAC2-4CB6-9FE1-416E85F4F5AC    NORMAL    Task: Initial transition enqueued, startState='ConfigureProtection.StartState'
    0E6C    0680    09/11    13:47:56.169    27    FindPrincipalServerBlock.cs(246)        CC850975-FAC2-4CB6-9FE1-416E85F4F5AC    NORMAL    Found Principal server for DatasourceId = ec9bf6dc-6be6-4121-9613-2c52a6507757 Server= <client FQDN>
    0E6C    19B4    09/11    13:47:56.638    27    CommonErrorHandler.cs(173)        CC850975-FAC2-4CB6-9FE1-416E85F4F5AC    WARNING    AgentStatus[RAForRead] - (CommandID=RAConfigureDeltaTracking, StatusReason=Error) failed with HRESULT 0x80004005, error -2147467259.
    0E6C    19B4    09/11    13:47:56.638    27    CommonErrorHandler.cs(275)        CC850975-FAC2-4CB6-9FE1-416E85F4F5AC    NORMAL    Unmapped agent error code = NoROSelectedForProtection
    0E6C    1ED4    09/11    13:47:56.716    03    timer.cpp(513)    [0000000019F866B8]        ACTIVITY    Shutting down timer thread.

    When I do a sync it doesn't fail straight away and reinstalling the agent manually makes no difference.

    Thursday, September 11, 2014 2:18 PM

All replies

  • Hi

    Are all the firewall rules in place? can you ping the client? what is the latency?

    Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, October 2, 2014 8:17 PM