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Extra contact name appearing

    Question

  • In my contacts i used to have JOE (symbol as J) - i deleted him, then added the contact name Team Joe (symbol TJ) - with the same email address (joe@aol.com)

    Now, I only have the ONE occurrence of the contact Team Joe (symbol TJ) in my contacts.

    When I try to add him to my GROUP - I see TWO - TEAM JOE entries to choose from.

    When I pick one, instead of adding TEAM JOE  (TJ),  it adds JOE (J). 

    I don't know where this other entry is coming from...it was deleted long ago.

    Any ideas?  

    Wednesday, March 29, 2017 2:15 PM

All replies

  • Hi x65140,

    >> When I try to add him to my GROUP - I see TWO - TEAM JOE entries to choose from.

    By this, do you mean two same TEAM JOE(TJ) entries appear? If possible, it would be better that you can share a screenshot about your issue via OneDrive(https://onedrive.live.com/) then we can help you better.
    Does the deleted JOE (J) reappear in the contacts?

    Please provide the version information of your Outlook. It is also recommended to try testing via Outlook Web interface and check if the problem persists.

    Any findings, please feel free to post back.

    Best regards,
    Yuki Sun


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    Thursday, March 30, 2017 8:58 AM
    Moderator