Hi,
I am experiencing issue with newly installed Office web apps server (office online server 2013) where the app server status shows unhealthy .
Server OS : Windows Server 2016
PS C:\Windows\system32> Get-OfficeWebAppsMachine
MasterMachineName MachineName Roles HealthStatus
----------------- ----------- ----- ------------
SUCOOSPRD01 SUCOOSPRD01 {All} Unhealthy
PS C:\Windows\system32> Get-OfficeWebAppsFarm
FarmOU :
InternalURL : https://sucoosprd01.sf.sp.edu.sg/
ExternalURL : https://officeonline.sp.edu.sg/
AllowHTTP : True
AllowOutboundHttp : False
SSLOffloaded : False
CertificateName : sip.sp.edu.sg
S2SCertificateName :
EditingEnabled : True
LogLocation : C:\ProgramData\Microsoft\OfficeWebApps\Data\Logs\ULS
LogRetentionInDays : 7
LogVerbosity : Medium
Proxy :
CacheLocation : C:\ProgramData\Microsoft\OfficeWebApps\Working\d
MaxMemoryCacheSizeInMB : 75
DocumentInfoCacheSize : 5000
CacheSizeInGB : 15
ClipartEnabled : False
OnlinePictureEnabled : False
OnlineVideoEnabled : False
TranslationEnabled : False
MaxTranslationCharacterCount : 125000
TranslationServiceAppId :
TranslationServiceAddress :
RenderingLocalCacheLocation : C:\ProgramData\Microsoft\OfficeWebApps\Working\waccache
RecycleActiveProcessCount : 5
AllowCEIP : False
OfficeAddinEnabled : False
ExcelRequestDurationMax : 300
ExcelSessionTimeout : 450
ExcelWorkbookSizeMax : 10
ExcelPrivateBytesMax : -1
ExcelConnectionLifetime : 1800
ExcelExternalDataCacheLifetime : 300
ExcelAllowExternalData : True
ExcelUseEffectiveUserName : False
ExcelWarnOnDataRefresh : True
ExcelUdfsAllowed : False
ExcelMemoryCacheThreshold : 90
ExcelUnusedObjectAgeMax : -1
ExcelCachingUnusedFiles : True
ExcelAbortOnRefreshOnOpenFail : True
ExcelAutomaticVolatileFunctionCacheLifeTime : 300
ExcelConcurrentDataRequestsPerSessionMax : 5
ExcelDefaultWorkbookCalcMode : File
ExcelRestExternalDataEnabled : True
ExcelChartAndImageSizeMax : 1
OpenFromUrlEnabled : True
OpenFromUncEnabled : True
OpenFromUrlThrottlingEnabled : True
PicturePasteDisabled : False
RemovePersonalInformationFromLogs : False
AllowHttpSecureStoreConnections : False
Machines : {SUCOOSPRD01}
There are few more errors seen in event viewer .
Log Name: Microsoft Office Web Apps
Source: Office Web Apps Monitoring
Date: 9/21/2017 5:25:41 PM
Event ID: 41143
Task Category: (1)
Level: Error
Keywords: Classic
User: N/A
Computer: SUCOOSPRD01.sf.sp.edu.sg
Description:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>ProofingWatchdog reported status for WebWordEditor in category 'ProofingNegative'. Reported status: Server responded with empty fault</HealthMessage>
<Severity xsi:nil="true" />
</HealthReport>
------------------------------------------------------------------------------------------------------------
Log Name: Microsoft Office Web Apps
Source: Office Web Apps Monitoring
Date: 9/21/2017 5:25:41 PM
Event ID: 21143
Task Category: (1)
Level: Error
Keywords: Classic
User: N/A
Computer: SUCOOSPRD01.sf.sp.edu.sg
Description:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>ProofingWatchdog reported status for WebWordEditor in category 'ProofingNegative'. Reported status: Server responded with empty fault</HealthMessage>
<Severity xsi:nil="true" />
</HealthReport>
------------------------------------------------------------------------------------------------------------------------
Discovery URL is accessible from all Skype for Business Servers
------------------------------------------------------------------------------------
https://sucoosprd01.sf.sp.edu.sg/hosting/discovery
<?xml version="1.0" encoding="UTF-8"?>
<style xmlns="http://www.w3.org/1999/xhtml">@namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding- } * { display: block; padding- } html|style { display: none; } html|span,
html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|span.block { display: block; } *[html|hidden], span.block[html|hidden] { display: none; } .expand { display: block; } .expand:before { content: '+'; color: red; }
.collapse { display: block; } .collapse:before { content: '-'; color: red; } </style><wopi-discovery><net-zone name="internal-https"><net-zone
name="internal-https"><app checklicense="true" faviconurl="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/resources/FavIcon_Excel.ico"
name="Excel"><app
name="Excel"
checkLicense="true"
favIconUrl="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/resources/FavIcon_Excel.ico"><action default="true" ext="csv" name="view"
urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action
name="view"
urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"
default="true"
ext="csv"/></action><action default="true" ext="ods" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action
name="view"
urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"
default="true"
ext="ods"/></action><action default="true" ext="xls" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action
name="view"
urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"
default="true"
ext="xls"/></action><action default="true" ext="xlsb" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action
name="view"
urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"
default="true"
ext="xlsb"/></action><action default="true" ext="xlsm" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action
name="view"
urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx</action></app></net-zone>
-----------------------------------------------------------------------------------------------
Below are the event from SFB from end server
Log Name: Lync Server
Source: LS Data MCU
Date: 9/21/2017 5:41:30 PM
Event ID: 41026
Task Category: (1018)
Level: Error
Keywords: Classic
User: N/A
Computer: SUCAPPSPRD12.sf.sp.edu.sg
Description:
No connectivity with any of Web Conferencing Edge Servers. External Skype for Business clients cannot use Web Conferencing modality.
Cause: Service may be unavailable or Network connectivity may have been compromised.
Resolution:
Verify all Web Conferencing Edge Services in the topology are running, and network connectivity is available.
________________________________________________________________________________________
Log Name: Lync Server
Source: LS Data MCU
Date: 9/21/2017 5:41:11 PM
Event ID: 41033
Task Category: (1018)
Level: Error
Keywords: Classic
User: N/A
Computer: SUCAPPSPRD12.sf.sp.edu.sg
Description:
Office Web Apps Server (WAC) discovery failed, PowerPoint content is disabled.
Attempted Office Web Apps Server discovery Url: https://sucoosprd01.sf.sp.edu.sg/hosting/discovery
Received error message: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
The number of retries: 246, since 9/21/2017 7:38:08 AM.
Cause: Office Web Apps Server may be unavailable or network connectivity may have been compromised.
Resolution:
Check HTTPS connectivity from this box to the Office Web Apps Server deployment using the discovery Url.
_________________________________________________________________________________________
Please help.
Thanks,
Nithin Nan
