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Office Web Apps Server 2013 status "UNHEALTHY" Skype for Business Server 2015 installed on Windows 2016 server RRS feed

  • Question

  • Hi,

    I am experiencing issue with newly installed Office web apps server (office online server 2013) where the app server status shows unhealthy .

    Server OS : Windows Server 2016


    PS C:\Windows\system32> Get-OfficeWebAppsMachine
    MasterMachineName MachineName Roles HealthStatus
    ----------------- ----------- ----- ------------
    SUCOOSPRD01       SUCOOSPRD01 {All}    Unhealthy

    PS C:\Windows\system32> Get-OfficeWebAppsFarm

    FarmOU                                      :
    InternalURL                                 : https://sucoosprd01.sf.sp.edu.sg/
    ExternalURL                                 : https://officeonline.sp.edu.sg/
    AllowHTTP                                   : True
    AllowOutboundHttp                           : False
    SSLOffloaded                                : False
    CertificateName                             : sip.sp.edu.sg
    S2SCertificateName                          :
    EditingEnabled                              : True
    LogLocation                                 : C:\ProgramData\Microsoft\OfficeWebApps\Data\Logs\ULS
    LogRetentionInDays                          : 7
    LogVerbosity                                : Medium
    Proxy                                       :
    CacheLocation                               : C:\ProgramData\Microsoft\OfficeWebApps\Working\d
    MaxMemoryCacheSizeInMB                      : 75
    DocumentInfoCacheSize                       : 5000
    CacheSizeInGB                               : 15
    ClipartEnabled                              : False
    OnlinePictureEnabled                        : False
    OnlineVideoEnabled                          : False
    TranslationEnabled                          : False
    MaxTranslationCharacterCount                : 125000
    TranslationServiceAppId                     :
    TranslationServiceAddress                   :
    RenderingLocalCacheLocation                 : C:\ProgramData\Microsoft\OfficeWebApps\Working\waccache
    RecycleActiveProcessCount                   : 5
    AllowCEIP                                   : False
    OfficeAddinEnabled                          : False
    ExcelRequestDurationMax                     : 300
    ExcelSessionTimeout                         : 450
    ExcelWorkbookSizeMax                        : 10
    ExcelPrivateBytesMax                        : -1
    ExcelConnectionLifetime                     : 1800
    ExcelExternalDataCacheLifetime              : 300
    ExcelAllowExternalData                      : True
    ExcelUseEffectiveUserName                   : False
    ExcelWarnOnDataRefresh                      : True
    ExcelUdfsAllowed                            : False
    ExcelMemoryCacheThreshold                   : 90
    ExcelUnusedObjectAgeMax                     : -1
    ExcelCachingUnusedFiles                     : True
    ExcelAbortOnRefreshOnOpenFail               : True
    ExcelAutomaticVolatileFunctionCacheLifeTime : 300
    ExcelConcurrentDataRequestsPerSessionMax    : 5
    ExcelDefaultWorkbookCalcMode                : File
    ExcelRestExternalDataEnabled                : True
    ExcelChartAndImageSizeMax                   : 1
    OpenFromUrlEnabled                          : True
    OpenFromUncEnabled                          : True
    OpenFromUrlThrottlingEnabled                : True
    PicturePasteDisabled                        : False
    RemovePersonalInformationFromLogs           : False
    AllowHttpSecureStoreConnections             : False
    Machines                                    : {SUCOOSPRD01}

    There are few more errors seen in event viewer .

    Log Name:      Microsoft Office Web Apps
    Source:        Office Web Apps Monitoring
    Date:          9/21/2017 5:25:41 PM
    Event ID:      41143
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SUCOOSPRD01.sf.sp.edu.sg
    Description:
    <?xml version="1.0" encoding="utf-16"?>
    <HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
      <HealthMessage>ProofingWatchdog reported status for WebWordEditor in category 'ProofingNegative'. Reported status: Server responded with empty fault</HealthMessage>
      <Severity xsi:nil="true" />
    </HealthReport>

    ------------------------------------------------------------------------------------------------------------

    Log Name:      Microsoft Office Web Apps
    Source:        Office Web Apps Monitoring
    Date:          9/21/2017 5:25:41 PM
    Event ID:      21143
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SUCOOSPRD01.sf.sp.edu.sg
    Description:
    <?xml version="1.0" encoding="utf-16"?>
    <HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
      <HealthMessage>ProofingWatchdog reported status for WebWordEditor in category 'ProofingNegative'. Reported status: Server responded with empty fault</HealthMessage>
      <Severity xsi:nil="true" />
    </HealthReport>

    ------------------------------------------------------------------------------------------------------------------------

    Discovery URL is accessible from all Skype for Business Servers

    ------------------------------------------------------------------------------------

    https://sucoosprd01.sf.sp.edu.sg/hosting/discovery

    <?xml version="1.0" encoding="UTF-8"?>

    <style xmlns="http://www.w3.org/1999/xhtml">@namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding- } * { display: block; padding- } html|style { display: none; } html|span, html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|span.block { display: block; } *[html|hidden], span.block[html|hidden] { display: none; } .expand { display: block; } .expand:before { content: '+'; color: red; } .collapse { display: block; } .collapse:before { content: '-'; color: red; } </style><wopi-discovery><net-zone name="internal-https"><net-zone name="internal-https"><app checklicense="true" faviconurl="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/resources/FavIcon_Excel.ico" name="Excel"><app name="Excel" checkLicense="true" favIconUrl="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/resources/FavIcon_Excel.ico"><action default="true" ext="csv" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>" default="true" ext="csv"/></action><action default="true" ext="ods" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>" default="true" ext="ods"/></action><action default="true" ext="xls" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>" default="true" ext="xls"/></action><action default="true" ext="xlsb" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>" default="true" ext="xlsb"/></action><action default="true" ext="xlsm" name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx?<ui=UI_LLCC&><rs=DC_LLCC&><dchat=DISABLE_CHAT&><IsLicensedUser=BUSINESS_USER&>"><action name="view" urlsrc="https://sucoosprd01.sf.sp.edu.sg/x/_layouts/xlviewerinternal.aspx</action></app></net-zone>

    -----------------------------------------------------------------------------------------------

    Below are the event from SFB from end server

    Log Name:      Lync Server
    Source:        LS Data MCU
    Date:          9/21/2017 5:41:30 PM
    Event ID:      41026
    Task Category: (1018)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SUCAPPSPRD12.sf.sp.edu.sg
    Description:
    No connectivity with any of Web Conferencing Edge Servers. External Skype for Business clients cannot use Web Conferencing modality.

    Cause: Service may be unavailable or Network connectivity may have been compromised.
    Resolution:
    Verify all Web Conferencing Edge Services in the topology are running, and network connectivity is available.

    ________________________________________________________________________________________

    Log Name:      Lync Server
    Source:        LS Data MCU
    Date:          9/21/2017 5:41:11 PM
    Event ID:      41033
    Task Category: (1018)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SUCAPPSPRD12.sf.sp.edu.sg
    Description:
    Office Web Apps Server (WAC) discovery failed, PowerPoint content is disabled.

    Attempted Office Web Apps Server discovery Url: https://sucoosprd01.sf.sp.edu.sg/hosting/discovery
    Received error message: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
    The number of retries: 246, since 9/21/2017 7:38:08 AM.
    Cause: Office Web Apps Server may be unavailable or network connectivity may have been compromised.
    Resolution:
    Check HTTPS connectivity from this box to the Office Web Apps Server deployment using the discovery Url.

    _________________________________________________________________________________________

    Please help.

    Thanks,

    Nithin Nan

    Thursday, September 21, 2017 9:56 AM

Answers

  • Hi Team,

    The issue we identified was with OOS server communication to SfB Front End server. So we have added Pool FQDN on OOS Server SAN .

    thanks

    • Marked as answer by Nithin Nan Monday, February 12, 2018 8:00 AM
    Monday, February 12, 2018 8:00 AM

All replies

  • Hi Nithin,

     

    Did you install Office Web App Server 2013 or the office online server 2016 ?

    If you installed office web app server, windows server 2016 is not the supported operating systems for Office Web Apps Server, we would suggest you install Office Web Apps Server on the following operating systems:

    • The 64-bit edition of Windows Server 2008 R2 Service Pack 1 (SP1) Standard, Enterprise, or Datacenter with the Update for Windows Server 2008 R2 x64 Edition installed
    • The 64-bit edition of Windows Server 2012 Standard or Datacenter
    • The 64-bit edition of Windows Server 2012 R2. To use this operating system, you must use Office Web Apps Server Service Pack 1 (SP1).

    The following link is for your reference

    https://technet.microsoft.com/en-us/library/jj219435.aspx?f=255&MSPPError=-2147217396#software

    Based on your event ID, you could follow these steps to troubleshooting

    1.This might happen if the Office Web Apps Server FQDN was defined manually under the Shared Components section of the topology but not actually associated to any Front End Servers.when you set the OWA FQDN,did you publish topology?

    2.If a URL is listed after the same text above then verify that it is correct and there are no mistakes in the server FQDN.  Also make sure that the URL is resolvable and reachable from the Front End server .

    3.when you run the Get-OfficeWebAppsFarm, the CertificateName  is  sip.sp.edu.sg. Please check the friendly name of the certificate used by the  Office Web Apps

     

    You can refer to the following link to troubleshooting problem

    https://blogs.technet.microsoft.com/11/2014/02/17/lync-server-2013-guidance-series-troubleshooting-office-web-server-connectivity/


    Best Regards,

    Leon-Lu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, September 22, 2017 7:54 AM
  • Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.

    Best Regards,

    Leon-Lu
    TechNet Community Support


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, September 27, 2017 9:15 AM
  • Hi Team,

    The issue we identified was with OOS server communication to SfB Front End server. So we have added Pool FQDN on OOS Server SAN .

    thanks

    • Marked as answer by Nithin Nan Monday, February 12, 2018 8:00 AM
    Monday, February 12, 2018 8:00 AM