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WSUS not installing a single update (maybe others?) on select machines RRS feed

  • Question

  • I have a farm of 10 web servers that recently failed a PCI compliance scan for not having KB3042553 installed.  I fired up WSUS and run an update report for this particular KB.  It shows "not applicable" for all of our prod web-servers (which flunked the PCI scan).  Control Panel of the servers show that the update is not installed.  These servers are running windows 2012 R2.  Interestingly, all of our test web-servers (also running windows 2012 R2) do have the update successfully installed and WSUS reflects that.  I have tried several different things to no avail:

    deleted one of the computer objects from WSUS server

    tried this on the client 'wuauclt.exe /resetauthorization /detectnow'

    ran microsoft fixit and manual steps to re-register the wsus client into wsus (MS Article ID: 971058) multiple times

    3 other clues:

    1.  About 3 months ago, these problematic servers were upgraded from windows 2008 to windows 2012 R2.  However, my test servers (that do successfully have the update installed) were also upgraded from 2008 to 2012r2.  So, i'm not sure if this is relevant or not.

    2.  Our WSUS server crashed about 6 months ago.  We were forced to start from scratch on a new WSUS server.  I created the new one with a new server name and updated group policy accordingly.  Obviously the machines registered and are reporting, so i don't beleive this is a problem, but thought that it might be relevant based on an error that I'm intermittently seeing in the client logs: 

    WARNING: Failed to initialize event uploader for new server {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} with hr = 8024043d.

    3.  I'm consistently seeing these in the logs.  I have found some old posts from 2010 that mention that these might be superseded updates that the client is struggling with, but i can't seem to find a way to resolve them or if this is even related:

    2016-10-27 00:09:44:603  844 10b4 Agent WARNING: Failed to evaluate Installed rule, updateId = {{4DEB7F5F-D14D-43E2-93FA-F81B10846CF7}.200}, hr = 80070057

    At this point, i am not sure what to do and the interwebs are leading me down too many rabbit holes.  If anyone has any recommendations, i would greatly appreciate it.  full snippets of client log is below.

    Thursday, October 27, 2016 4:55 AM

All replies

  • 2016-10-27 00:09:20:150  844 378 Misc ===========  Logging initialized (build: 7.9.9600.16422, tz: -0400)  ===========
    2016-10-27 00:09:20:150  844 378 Misc   = Process: C:\Windows\system32\svchost.exe
    2016-10-27 00:09:20:150  844 378 Misc   = Module: c:\windows\system32\wuaueng.dll
    2016-10-27 00:09:20:150  844 378 Service *************
    2016-10-27 00:09:20:150  844 378 Service ** START **  Service: Service startup
    2016-10-27 00:09:20:150  844 378 Service *********
    2016-10-27 00:09:20:150  844 378 Agent   * WU client version 7.9.9600.16422
    2016-10-27 00:09:20:150  844 378 Agent   * Base directory: C:\Windows\SoftwareDistribution
    2016-10-27 00:09:20:150  844 378 Agent   * Access type: No proxy
    2016-10-27 00:09:20:150  844 378 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2016-10-27 00:09:20:150  844 378 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016-10-27 00:09:20:150  844 378 Agent   * Network state: Connected
    2016-10-27 00:09:20:150  844 378 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2016-10-27 00:09:20:150  844 378 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016-10-27 00:09:20:181  844 378 Agent ***********  Agent: Initializing global settings cache  ***********
    2016-10-27 00:09:20:181  844 378 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2016-10-27 00:09:20:181  844 378 Agent   * WSUS server: http://wsus.xxxx:8530
    2016-10-27 00:09:20:181  844 378 Agent   * WSUS status server: http://wsus.xxxx:8530
    2016-10-27 00:09:20:181  844 378 Agent   * Target group: Servers
    2016-10-27 00:09:20:181  844 378 Agent   * Windows Update access disabled: No
    2016-10-27 00:09:20:181  844 378 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2016-10-27 00:09:20:181  844 378 WuTask WuTaskManager delay initialize completed successfully..
    2016-10-27 00:09:20:197  844 378 Report WARNING: Failed to initialize event uploader for new server {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} with hr = 8024043d.
    2016-10-27 00:09:20:197  844 378 Report CWERReporter::Init succeeded
    2016-10-27 00:09:20:197  844 378 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2016-10-27 00:09:20:197  844 378 DnldMgr Download manager restoring 0 downloads
    2016-10-27 00:09:20:197  844 378 AU ###########  AU: Initializing Automatic Updates  ###########
    2016-10-27 00:09:20:197  844 378 AU AIR Mode is disabled
    2016-10-27 00:09:20:197  844 378 AU   # Policy Driven Provider: http://wsus.xxxx:8530
    2016-10-27 00:09:20:197  844 378 AU   # Detection frequency: 22
    2016-10-27 00:09:20:197  844 378 AU   # Target group: Servers
    2016-10-27 00:09:20:197  844 378 AU   # Approval type: Scheduled (Policy)
    2016-10-27 00:09:20:197  844 378 AU   # Auto-install minor updates: No (Policy)
    2016-10-27 00:09:20:197  844 378 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2016-10-27 00:09:20:197  844 378 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:09:20:197  844 378 AU AU finished delayed initialization
    2016-10-27 00:09:20:197  844 378 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:09:20:212  844 378 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:09:20:212  844 bf4 DnldMgr Asking handlers to reconcile their sandboxes
    2016-10-27 00:09:22:181  844 154 AU Triggering AU detection through DetectNow API
    2016-10-27 00:09:22:181  844 154 AU Triggering Online detection (non-interactive)
    2016-10-27 00:09:22:181  844 378 AU #############
    2016-10-27 00:09:22:181  844 378 AU ## START ##  AU: Search for updates
    2016-10-27 00:09:22:181  844 378 AU #########
    2016-10-27 00:09:22:181  844 378 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 8; does use network; is not at background priority
    2016-10-27 00:09:22:181  844 378 IdleTmr Incremented PDC RefCount for Network to 1
    2016-10-27 00:09:22:181  844 378 IdleTmr Incremented idle timer priority operation counter to 1
    2016-10-27 00:09:22:181  844 378 Agent Created new random SusClientId 018a7b1d-b952-4441-9964-fdbd2f3393a9. Old Id: none.
    2016-10-27 00:09:22:181  844 378 Report ***********  Report: Initializing static reporting data  ***********
    2016-10-27 00:09:22:181  844 378 Report   * OS Version = 6.3.9600.0.0.196880
    2016-10-27 00:09:22:181  844 378 Report   * OS Product Type = 0x00000007
    2016-10-27 00:09:22:181  844 378 Report   * Computer Brand = VMware, Inc.
    2016-10-27 00:09:22:181  844 378 Report   * Computer Model = VMware Virtual Platform
    2016-10-27 00:09:22:181  844 378 Report   * Platform Role = 1
    2016-10-27 00:09:22:181  844 378 Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
    2016-10-27 00:09:22:197  844 378 Report   * Bios Revision = 6.00
    2016-10-27 00:09:22:197  844 378 Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0     
    2016-10-27 00:09:22:197  844 378 Report   * Bios Release Date = 2014-04-14T00:00:00
    2016-10-27 00:09:22:197  844 378 Report   * Bios Sku Number unavailable.
    2016-10-27 00:09:22:197  844 378 Report   * Bios Vendor = Phoenix Technologies LTD
    2016-10-27 00:09:22:197  844 378 Report   * Bios Family unavailable.
    2016-10-27 00:09:22:197  844 378 Report   * Bios Major Release = 4
    2016-10-27 00:09:22:197  844 378 Report   * Bios Minor Release = 6
    2016-10-27 00:09:22:197  844 378 Report   * Locale ID = 1033
    2016-10-27 00:09:22:197  844 378 Agent *** START ***  Queueing Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2016-10-27 00:09:22:197  844 378 AU <<## SUBMITTED ## AU: Search for updates  [CallId = {228BABB6-C5B7-4FED-A33F-93F11432462E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2016-10-27 00:09:22:197  844 10b4 Agent ***  END  ***  Queueing Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2016-10-27 00:09:22:197  844 10b4 Agent *************
    2016-10-27 00:09:22:197  844 10b4 Agent ** START **  Agent: Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2016-10-27 00:09:22:197  844 10b4 Agent *********
    2016-10-27 00:09:22:197  844 10b4 Agent   * Online = Yes; Ignore download priority = No
    2016-10-27 00:09:22:197  844 10b4 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-10-27 00:09:22:197  844 10b4 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2016-10-27 00:09:22:197  844 10b4 Agent   * Search Scope = {Machine & All Users}
    2016-10-27 00:09:22:197  844 10b4 Agent   * Caller SID for Applicability: S-1-5-18
    2016-10-27 00:09:22:197  844 10b4 EP Got WSUS Client/Server URL: "http://wsus.flclerks.local:8530/ClientWebService/client.asmx"
    2016-10-27 00:09:22:337  844 10b4 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2016-10-27 00:09:22:337  844 10b4 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsus.flclerks.local:8530/ClientWebService/client.asmx
    2016-10-27 00:09:22:431  844 10b4 Agent Switching to hardware-verified ClientId.
    2016-10-27 00:09:22:431  844 10b4 PT WARNING: Cached cookie has expired or new PID is available
    2016-10-27 00:09:22:431  844 10b4 EP Got WSUS SimpleTargeting URL: "http://wsus.flclerks.local:8530"
    2016-10-27 00:09:22:462  844 10b4 Agent Created new random SusClientId 69ff3e9a-7c60-4722-bf0d-29e8d3bf9ddc. Old Id: 018a7b1d-b952-4441-9964-fdbd2f3393a9.
    2016-10-27 00:09:22:462  844 10b4 PT Initializing simple targeting cookie, clientId = 69ff3e9a-7c60-4722-bf0d-29e8d3bf9ddc, target group = Servers, DNS name = winweb2.xxxx
    2016-10-27 00:09:22:462  844 10b4 PT   Server URL = http://wsus.flclerks.local:8530/SimpleAuthWebService/SimpleAuth.asmx
    2016-10-27 00:09:22:525  844 10b4 Agent Reading cached app categories using lifetime 604800 seconds
    2016-10-27 00:09:22:525  844 10b4 Agent Read 1 cached app categories
    2016-10-27 00:09:44:306  844 10b4 PT   + SyncUpdates round trips: 72
    2016-10-27 00:09:44:603  844 10b4 Agent WARNING: Failed to evaluate Installed rule, updateId = {{4DEB7F5F-D14D-43E2-93FA-F81B10846CF7}.200}, hr = 80070057
    2016-10-27 00:09:44:603  844 10b4 Agent WARNING: Failed to evaluate Installable rule, updateId = {{4DEB7F5F-D14D-43E2-93FA-F81B10846CF7}.200}, hr = 80070057
    2016-10-27 00:09:44:603  844 10b4 Agent WARNING: Failed to evaluate Installed rule, updateId = {{22FFD207-0EB5-4FCF-9F6A-67078327D7A3}.200}, hr = 80070057
    2016-10-27 00:09:44:619  844 10b4 Agent WARNING: Failed to evaluate Installed rule, updateId = {{A4ECF96E-FE76-4933-B1A9-FAA712DC2A3B}.200}, hr = 80070057
    2016-10-27 00:09:44:619  844 10b4 Agent WARNING: Failed to evaluate Installable rule, updateId = {{A4ECF96E-FE76-4933-B1A9-FAA712DC2A3B}.200}, hr = 80070057
    2016-10-27 00:09:44:619  844 10b4 Agent WARNING: Failed to evaluate Installed rule, updateId = {{9941EB5F-4953-446D-99A2-C5989C596283}.200}, hr = 80070057
    2016-10-27 00:09:44:619  844 10b4 Agent WARNING: Failed to evaluate Installable rule, updateId = {{9941EB5F-4953-446D-99A2-C5989C596283}.200}, hr = 80070057
    2016-10-27 00:09:45:587  844 10b4 PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2016-10-27 00:09:45:587  844 10b4 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsus.flclerks.local:8530/ClientWebService/client.asmx
    2016-10-27 00:09:46:431  844 10b4 Agent   * Found 0 updates and 77 categories in search; evaluated appl. rules of 1098 out of 1987 deployed entities
    2016-10-27 00:09:46:447  844 10b4 Agent Reporting status event with 0 installable, 49 installed,  0 installed pending, 0 failed and 0 downloaded updates
    2016-10-27 00:09:46:447  844 10b4 Agent *********
    2016-10-27 00:09:46:447  844 10b4 Agent **  END  **  Agent: Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2016-10-27 00:09:46:447  844 10b4 Agent *************
    2016-10-27 00:09:46:447  844 10b4 IdleTmr WU operation (CSearchCall::Init ID 1, operation # 8) stopped; does use network; is not at background priority
    2016-10-27 00:09:46:447  844 10b4 IdleTmr Decremented PDC RefCount for Network to 0
    2016-10-27 00:09:46:447  844 10b4 IdleTmr Decremented idle timer priority operation counter to 0
    2016-10-27 00:09:46:447  844  a0 AU >>##  RESUMED  ## AU: Search for updates [CallId = {228BABB6-C5B7-4FED-A33F-93F11432462E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2016-10-27 00:09:46:509  844  a0 AU   # 0 updates detected
    2016-10-27 00:09:46:509  844  a0 AU #########
    2016-10-27 00:09:46:509  844  a0 AU ##  END  ##  AU: Search for updates  [CallId = {228BABB6-C5B7-4FED-A33F-93F11432462E} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2016-10-27 00:09:46:509  844  a0 AU #############
    2016-10-27 00:09:46:509  844  a0 AU All AU searches complete.
    2016-10-27 00:09:46:509  844  a0 AU AU setting next detection timeout to 2016-10-27 23:48:06
    2016-10-27 00:09:46:509  844  a0 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:09:46:509  844  a0 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:09:51:447  844 bf4 Report REPORT EVENT: {5336898F-7993-400A-87BE-0D0F4A32C16C} 2016-10-27 00:09:46:447-0400 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows Update Command Line Success Software Synchronization Windows Update Client successfully detected 0 updates.
    2016-10-27 00:09:51:509  844 bf4 Report REPORT EVENT: {7ACBF775-33AA-46F4-89E9-714197ACF0A8} 2016-10-27 00:09:46:447-0400 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows Update Command Line Success Pre-Deployment Check Reporting client status.
    2016-10-27 00:09:51:509  844 bf4 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2016-10-27 00:09:51:509  844 bf4 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2016-10-27 00:09:51:525  844 bf4 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2016-10-27 00:09:51:650  844 bf4 Report CWERReporter finishing event handling. (00000000)
    2016-10-27 00:11:32:510  844 bf4 EP Got WSUS Client/Server URL: "http://wsus.xxxx:8530/ClientWebService/client.asmx"
    2016-10-27 00:11:32:510  844 bf4 EP Got WSUS Reporting URL: "http://wsus.xxxx:8530/ReportingWebService/ReportingWebService.asmx"
    2016-10-27 00:11:32:510  844 bf4 Report OpenReportingWebServiceConnection, reporting URL = http://wsus.xxxx:8530/ReportingWebService/ReportingWebService.asmx
    2016-10-27 00:11:32:510  844 bf4 Report Uploading 2 events using cached cookie.
    2016-10-27 00:11:32:525  844 bf4 Report Reporter successfully uploaded 2 events.
    2016-10-27 00:20:58:418  844 bf4 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2016-10-27 00:22:59:422  844 378 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2016-10-27 00:22:59:469  844 378 WuTask Uninit WU Task Manager
    2016-10-27 00:22:59:532  844 378 Service *********
    2016-10-27 00:22:59:532  844 378 Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2016-10-27 00:22:59:532  844 378 Service *************

    Thursday, October 27, 2016 5:00 AM
  • 2016-10-27 00:35:44:510  844 10ac Misc ===========  Logging initialized (build: 7.9.9600.16422, tz: -0400)  ===========
    2016-10-27 00:35:44:510  844 10ac Misc   = Process: C:\Windows\system32\svchost.exe
    2016-10-27 00:35:44:510  844 10ac Misc   = Module: c:\windows\system32\wuaueng.dll
    2016-10-27 00:35:44:510  844 10ac Service *************
    2016-10-27 00:35:44:510  844 10ac Service ** START **  Service: Service startup
    2016-10-27 00:35:44:510  844 10ac Service *********
    2016-10-27 00:35:44:510  844 10ac Agent   * WU client version 7.9.9600.16422
    2016-10-27 00:35:44:510  844 10ac Agent   * Base directory: C:\Windows\SoftwareDistribution
    2016-10-27 00:35:44:510  844 10ac Agent   * Access type: No proxy
    2016-10-27 00:35:44:510  844 10ac Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2016-10-27 00:35:44:510  844 10ac Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016-10-27 00:35:44:510  844 10ac Agent   * Network state: Connected
    2016-10-27 00:35:44:666  844 10ac Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2016-10-27 00:35:44:666  844 10ac Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016-10-27 00:35:44:698  844 10ac Agent ***********  Agent: Initializing global settings cache  ***********
    2016-10-27 00:35:44:698  844 10ac Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2016-10-27 00:35:44:698  844 10ac Agent   * WSUS server: http://wsus.xxxx:8530
    2016-10-27 00:35:44:698  844 10ac Agent   * WSUS status server: http://wsus.xxxx:8530
    2016-10-27 00:35:44:698  844 10ac Agent   * Target group: Servers
    2016-10-27 00:35:44:698  844 10ac Agent   * Windows Update access disabled: No
    2016-10-27 00:35:44:698  844 10ac Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2016-10-27 00:35:44:854  844 10ac WuTask WuTaskManager delay initialize completed successfully..
    2016-10-27 00:35:44:870  844 10ac Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2016-10-27 00:35:44:870  844 10ac Report CWERReporter::Init succeeded
    2016-10-27 00:35:44:870  844 10ac Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2016-10-27 00:35:44:870  844 10ac DnldMgr Download manager restoring 0 downloads
    2016-10-27 00:35:45:088  844 10ac AU ###########  AU: Initializing Automatic Updates  ###########
    2016-10-27 00:35:45:088  844 10ac AU AIR Mode is disabled
    2016-10-27 00:35:45:088  844 10ac AU   # Policy Driven Provider: http://wsus.xxxx:8530
    2016-10-27 00:35:45:088  844 10ac AU   # Detection frequency: 22
    2016-10-27 00:35:45:088  844 10ac AU   # Target group: Servers
    2016-10-27 00:35:45:088  844 10ac AU   # Approval type: Scheduled (Policy)
    2016-10-27 00:35:45:088  844 10ac AU   # Auto-install minor updates: No (Policy)
    2016-10-27 00:35:45:307  844 10ac AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2016-10-27 00:35:45:307  844 10ac AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:35:45:448  844 10ac AU AU finished delayed initialization
    2016-10-27 00:35:45:448  844 10ac AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:35:45:448  844 10ac AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:35:45:557  844 1154 DnldMgr Asking handlers to reconcile their sandboxes
    2016-10-27 00:36:47:042  844 c64 AU Triggering AU detection through DetectNow API
    2016-10-27 00:36:47:042  844 c64 AU Triggering Online detection (non-interactive)
    2016-10-27 00:36:47:057  844 10ac AU #############
    2016-10-27 00:36:47:057  844 10ac AU ## START ##  AU: Search for updates
    2016-10-27 00:36:47:057  844 10ac AU #########
    2016-10-27 00:36:47:057  844 10ac IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 8; does use network; is not at background priority
    2016-10-27 00:36:47:057  844 10ac IdleTmr Incremented PDC RefCount for Network to 1
    2016-10-27 00:36:47:057  844 10ac IdleTmr Incremented idle timer priority operation counter to 1
    2016-10-27 00:36:47:073  844 10ac Report ***********  Report: Initializing static reporting data  ***********
    2016-10-27 00:36:47:073  844 10ac Report   * OS Version = 6.3.9600.0.0.196880
    2016-10-27 00:36:47:073  844 10ac Report   * OS Product Type = 0x00000007
    2016-10-27 00:36:47:088  844 10ac Report   * Computer Brand = VMware, Inc.
    2016-10-27 00:36:47:088  844 10ac Report   * Computer Model = VMware Virtual Platform
    2016-10-27 00:36:47:088  844 10ac Report   * Platform Role = 1
    2016-10-27 00:36:47:088  844 10ac Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
    2016-10-27 00:36:47:088  844 10ac Report   * Bios Revision = 6.00
    2016-10-27 00:36:47:088  844 10ac Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0     
    2016-10-27 00:36:47:088  844 10ac Report   * Bios Release Date = 2014-04-14T00:00:00
    2016-10-27 00:36:47:088  844 10ac Report   * Bios Sku Number unavailable.
    2016-10-27 00:36:47:088  844 10ac Report   * Bios Vendor = Phoenix Technologies LTD
    2016-10-27 00:36:47:088  844 10ac Report   * Bios Family unavailable.
    2016-10-27 00:36:47:088  844 10ac Report   * Bios Major Release = 4
    2016-10-27 00:36:47:088  844 10ac Report   * Bios Minor Release = 6
    2016-10-27 00:36:47:088  844 10ac Report   * Locale ID = 1033
    2016-10-27 00:36:47:088  844 10ac Agent *** START ***  Queueing Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2016-10-27 00:36:47:088  844 10ac AU <<## SUBMITTED ## AU: Search for updates  [CallId = {481E7684-5295-4C57-82C7-924F09263E5B} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2016-10-27 00:36:47:088  844 1008 Agent ***  END  ***  Queueing Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2016-10-27 00:36:47:088  844 1008 Agent *************
    2016-10-27 00:36:47:088  844 1008 Agent ** START **  Agent: Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2016-10-27 00:36:47:088  844 1008 Agent *********
    2016-10-27 00:36:47:088  844 1008 Agent   * Online = Yes; Ignore download priority = No
    2016-10-27 00:36:47:088  844 1008 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-10-27 00:36:47:088  844 1008 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2016-10-27 00:36:47:088  844 1008 Agent   * Search Scope = {Machine & All Users}
    2016-10-27 00:36:47:088  844 1008 Agent   * Caller SID for Applicability: S-1-5-18
    2016-10-27 00:36:47:088  844 1008 EP Got WSUS Client/Server URL: "http://wsus.xxxx:8530/ClientWebService/client.asmx"
    2016-10-27 00:36:47:573  844 1008 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2016-10-27 00:36:47:573  844 1008 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsus.xxxx:8530/ClientWebService/client.asmx
    2016-10-27 00:36:47:573  844 1008 Agent Reading cached app categories using lifetime 604800 seconds
    2016-10-27 00:36:47:573  844 1008 Agent Read 1 cached app categories
    2016-10-27 00:36:49:479  844 1008 PT   + SyncUpdates round trips: 2
    2016-10-27 00:36:49:760  844 1008 Agent WARNING: Failed to evaluate Installed rule, updateId = {{4DEB7F5F-D14D-43E2-93FA-F81B10846CF7}.200}, hr = 80070057
    2016-10-27 00:36:49:760  844 1008 Agent WARNING: Failed to evaluate Installable rule, updateId = {{4DEB7F5F-D14D-43E2-93FA-F81B10846CF7}.200}, hr = 80070057
    2016-10-27 00:36:49:760  844 1008 Agent WARNING: Failed to evaluate Installed rule, updateId = {{22FFD207-0EB5-4FCF-9F6A-67078327D7A3}.200}, hr = 80070057
    2016-10-27 00:36:49:776  844 1008 Agent WARNING: Failed to evaluate Installed rule, updateId = {{A4ECF96E-FE76-4933-B1A9-FAA712DC2A3B}.200}, hr = 80070057
    2016-10-27 00:36:49:776  844 1008 Agent WARNING: Failed to evaluate Installable rule, updateId = {{A4ECF96E-FE76-4933-B1A9-FAA712DC2A3B}.200}, hr = 80070057
    2016-10-27 00:36:49:776  844 1008 Agent WARNING: Failed to evaluate Installed rule, updateId = {{9941EB5F-4953-446D-99A2-C5989C596283}.200}, hr = 80070057
    2016-10-27 00:36:49:776  844 1008 Agent WARNING: Failed to evaluate Installable rule, updateId = {{9941EB5F-4953-446D-99A2-C5989C596283}.200}, hr = 80070057
    2016-10-27 00:36:50:573  844 1008 PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2016-10-27 00:36:50:573  844 1008 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsus.xxxx:8530/ClientWebService/client.asmx
    2016-10-27 00:36:51:479  844 1008 Agent   * Found 0 updates and 77 categories in search; evaluated appl. rules of 1098 out of 1987 deployed entities
    2016-10-27 00:36:51:479  844 1008 Agent Reporting status event with 0 installable, 49 installed,  0 installed pending, 0 failed and 0 downloaded updates
    2016-10-27 00:36:51:479  844 1008 Agent *********
    2016-10-27 00:36:51:479  844 1008 Agent **  END  **  Agent: Finding updates [CallerId = Windows Update Command Line  Id = 1]
    2016-10-27 00:36:51:479  844 1008 Agent *************
    2016-10-27 00:36:51:479  844 1008 IdleTmr WU operation (CSearchCall::Init ID 1, operation # 8) stopped; does use network; is not at background priority
    2016-10-27 00:36:51:479  844 1008 IdleTmr Decremented PDC RefCount for Network to 0
    2016-10-27 00:36:51:479  844 1008 IdleTmr Decremented idle timer priority operation counter to 0
    2016-10-27 00:36:51:479  844 15e8 AU >>##  RESUMED  ## AU: Search for updates [CallId = {481E7684-5295-4C57-82C7-924F09263E5B} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2016-10-27 00:36:51:542  844 15e8 AU   # 0 updates detected
    2016-10-27 00:36:51:542  844 15e8 AU #########
    2016-10-27 00:36:51:542  844 15e8 AU ##  END  ##  AU: Search for updates  [CallId = {481E7684-5295-4C57-82C7-924F09263E5B} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2016-10-27 00:36:51:542  844 15e8 AU #############
    2016-10-27 00:36:51:542  844 15e8 AU All AU searches complete.
    2016-10-27 00:36:51:542  844 15e8 AU AU setting next detection timeout to 2016-10-28 01:43:55
    2016-10-27 00:36:51:542  844 15e8 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2016-10-27 00:36:51:604  844 15e8 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    Thursday, October 27, 2016 5:00 AM
  • Hi superManDan,

    > It shows "not applicable" for all of our prod web-servers (which flunked the PCI scan). 

    Since the update is reported as "not applicable", we may test if we can manually install the update on the clients. You may download the update, if it is actually not application, then manually install will also report this message.

    You may download it from Microsoft Update catalog:

    https://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB3042553

    Also check if there are any error in WSUS event log in event viewer and check WSUS log in C:\program files\update services\logfiles.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Friday, October 28, 2016 6:26 AM
  • Thx for the reply.

    The update is not available at the link you provided, but I was able to download it from here:

    https://www.microsoft.com/en-us/download/confirmation.aspx?id=46500

    When I try to install this manually it almost immediately tells me that "The update is not applicable to your computer".  But as I mentioned, we have other windows 2012 R2 machines where it is installed, so I don't understand this.

    https://support.microsoft.com/en-us/kb/3042553 recommends having KB2919355 installed....my problematic servers DO NOT have 2919355; my other windows 2012 r2 servers that aren't having this problem DO have 2919355.

    https://support.microsoft.com/en-us/kb/2919355 has the following note:

    Note The updates must be installed in the
    following order: clearcompressionflag.exe, KB2919355, KB2932046,
    KB2959977, KB2937592, KB2938439, and KB2934018.

    2919355 takes a very long time and then simply says that it was not applied to my computer.

    As for the WSUS event logs and log files....hard to really interpret anything from what's there.



    Friday, October 28, 2016 3:37 PM