none
replica inconsistent file server RRS feed

  • Question

  • hi,

    i'm running DPM 2010 and trying to backup a 2003 Server.

    My main data store (about 1TB) is giving me a constant 'replica inconsistent' error.  When I try to run a consistency check, this is the error i get:

    DPM encountered an error while performing an operation for \\?\Volume{4580a102-86d2-4f27-a9c8-5658e875916d}\userdata\brenda.hebert\ on kwc-mgmt-01.kwccpa.com (ID 2033 Details: The process cannot access the file because it is being used by another process (0x80070020))

    i've tried restarting the DPM server but that did not seem to work,  all of my other protection groups seem to be fine

     

     

     

    Monday, July 19, 2010 10:33 PM

Answers

  • Mike,

     

    I actually got around it by creating the folder on the server that was causing the consistency check to fail (it was an old user that was purged).  Once that folder existed, it was able to get past the consistency check and i am back in business.

     

    thanks!

    • Marked as answer by jrbanach Wednesday, August 4, 2010 1:37 PM
    Thursday, July 22, 2010 12:04 PM
  • Hello,

    The error 80070020 is usually a sharing violation or an exclusive lock on a file while it's being attempted to be accessed.

    # for hex 0x80070020 / decimal -2147024864
      STIERR_SHARING_VIOLATION
    # as an HRESULT: Severity: FAILURE (1), FACILITY_WIN32 (0x7),
    # for hex 0x20 / decimal 32
      ERROR_SHARING_VIOLATION
    # The process cannot access the file because it is being used
    # by another process.

    In this case, yes setting up exclusions on not only the DPM server but also the DPM processes on the target server are good steps to follow.

    Another common troubleshooting tool is to use process monitor to see what processes are running at the time that come back with
    "access denied".
    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Thanks
    Shane

     

    Wednesday, August 4, 2010 1:36 PM
    Moderator

All replies

  • Hey,

    First, the server kwc-mgmt-01, I assume that this is the protected 2003 server.

    Somewhere, there seems to be an issue with the user brenda.hebert's profile.  I think it is better to:

    * Try to restart that server (if possible)

    * See if A/V on the 2003 server is not blocking something

    * See if your A/V on the DPM server has the correct exclusions

    Just my 2 cents,

    Let us know,

    cheers,

    Mike Resseler


    Visit System Center User Group Belgium @ http://scug.be and http://scug.be/blogs/scdpm
    Tuesday, July 20, 2010 8:46 AM
    Moderator
  • Mike,

     

    sorry if i wasn't more clear.   MGMT-01 is actually my DPM server,  my protected server is not listed in the error.

     

    I just tried restarting the DPM server again,  I also recreated the folder that it is looking for on the protected server just to see if that will make a difference.

    Is there a way for me to go into the DPM replicas and remove that folder so it won't look for it anymore?

    Tuesday, July 20, 2010 1:40 PM
  • Hey,

    Oke, so did you check for the A/V settings?

    This is the only thing I can think off.

    Sorry I can't help you more

    Cheers,

    Mike


    Visit System Center User Group Belgium @ http://scug.be and http://scug.be/blogs/scdpm
    Thursday, July 22, 2010 11:08 AM
    Moderator
  • Mike,

     

    I actually got around it by creating the folder on the server that was causing the consistency check to fail (it was an old user that was purged).  Once that folder existed, it was able to get past the consistency check and i am back in business.

     

    thanks!

    • Marked as answer by jrbanach Wednesday, August 4, 2010 1:37 PM
    Thursday, July 22, 2010 12:04 PM
  • Glad to hear that you are back in business

    Still strange that it caused problems since this can be compared with a delete of a protected folder

    Cheers,

    Mike


    Visit System Center User Group Belgium @ http://scug.be and http://scug.be/blogs/scdpm
    Thursday, July 22, 2010 12:06 PM
    Moderator
  • Hello,

    The error 80070020 is usually a sharing violation or an exclusive lock on a file while it's being attempted to be accessed.

    # for hex 0x80070020 / decimal -2147024864
      STIERR_SHARING_VIOLATION
    # as an HRESULT: Severity: FAILURE (1), FACILITY_WIN32 (0x7),
    # for hex 0x20 / decimal 32
      ERROR_SHARING_VIOLATION
    # The process cannot access the file because it is being used
    # by another process.

    In this case, yes setting up exclusions on not only the DPM server but also the DPM processes on the target server are good steps to follow.

    Another common troubleshooting tool is to use process monitor to see what processes are running at the time that come back with
    "access denied".
    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Thanks
    Shane

     

    Wednesday, August 4, 2010 1:36 PM
    Moderator