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Blue screen of my Windows 7 laptop: STOP: 0x0000001E (0xFFFFFFFFC0000005, ...

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  • Hi,

    According to these dump files, there are different error code and fault files.

    BugCheck D1, {ffffffffffdff128, 2, 0, fffff880018b6a91} probably caused by NETIO.SYS.

    BugCheck 24, {1904fb, fffff88003df3e18, fffff88003df3670, fffff800044f20e9} probably caused by Ntfs.sys.

    BugCheck 3B, {c0000005, ffffffffffd002f3, fffff8800bc84080, 0} probably caused by : ntkrnlmp.exe.

    BugCheck 1E, {ffffffffc0000005, ffffffffffd002f3, 1, ffd0022e} probably caused by : ntkrnlmp.exe

    BugCheck D1,24,1E point to drive problem. According to 082817-10452-01.dmp, the probably caused by NETIO.SYS. So it might be caused by incompatible NIC driver. Please try to use F8 to enter safe mode to uninstall the drive. Then restart PC.

    Or you can use following troubleshooting techniques.

    1. Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing this bug check.

    2. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.

    3. Confirm that any new hardware that is installed is compatible with the installed version of Windows.

    Here is a link may help you troubleshoot blue screen errors.

    “Troubleshoot blue screen errors”:

    https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Vera Hu Thursday, August 31, 2017 3:23 PM
    Wednesday, August 30, 2017 9:03 AM
  • Hi, 

    Hows everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 4, 2017 9:04 AM
  • If you would like your bsod troubleshooted please post the following files using one drive or drop box share links:

    1) mini dump files:  file explorer > this pc > local C: driver > search:  %SystemRoot%\Minidump or c:\windows\minidump

    2) memory dump files:  file explorer > this pc > local C: drive > search: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP

    3) msinfo32:  left lower corner search > type: msinfo32 > wait 5 minutes for it to load > save to desktop

    4) dxdiag:  left lower corner search > type: dxdiag > wait 5 minutes for it to load > save to desktop

    Post each of the above using one drive or drop box share links

    When we have the mini dump and memory dump files we have windbg commands that allow us to perform better debugging than bluescreenview and whocrashed.

    The msinfo32 and dxdiag assist the troubleshooting

    Monday, September 4, 2017 9:30 AM