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Windows 10 1703 Cannot Talk to WSUS - SCCM 1710 RRS feed

  • Question

  • We are experiencing this issue with a number of Windows 10 machines, both 1703 and 1607.

    They are all showing the same error:

    * START * Finding updates CallerId = UpdateOrchestrator  Id = 11
    Online = Yes; Interactive = Yes; AllowCachedResults = No; Ignore download priority = No
    Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
    ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    Search Scope = {Machine}
    Caller SID for Applicability: S-1-5-21-1615105449-1528263825-1960982893-210032
    ProcessDriverDeferrals is set
    Got WSUS Client/Server URL: http://[FQDN]:8530/ClientWebService/client.asmx""
    Skipping printer driver 3 due to incomplete info or mismatched environment - HWID[(null)] Provider[(null)] MfgName[(null)] Name[WebEx Document Loader] pEnvironment[Windows x64] LocalPrintServerEnv[Windows x64]
    Skipping printer driver 6 due to incomplete info or mismatched environment - HWID[microsoftmicrosoft_musd] Provider[Microsoft] MfgName[Microsoft] Name[Microsoft enhanced Point and Print compatibility driver] pEnvironment[Windows NT x86] LocalPrintServerEnv[Windows x64]
    ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://[FQDN]:8530/ClientWebService/client.asmx
    OK to reuse existing configuration
    Existing cookie is valid, just use it
    PTInfo: Server requested registration
    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 159; does use network; is at background priority
    Auto proxy settings for this web service call.
    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 159) stopped; does use network; is at background priority
    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 160; does use network; is at background priority
    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 160) stopped; does use network; is at background priority
    SyncUpdates round trips: 2
    ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://[FQDN]:8530/ClientWebService/client.asmx
    OK to reuse existing configuration
    Existing cookie is valid, just use it
    PTInfo: Server requested registration
    WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery) started; operation # 161; does use network; is at background priority
    WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery, operation # 161) stopped; does use network; is at background priority
    *FAILED* [80248007] Method failed [SlsDatastoreLookup:797]
    Retrieving SLS response from server...
    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}/x64/10.0.16299.0/0?CH=480&L=en-US;cs-CZ;de-DE;es-ES;fr-FR;hu-HU;it-IT;ja-JP;ko-KR;pl-PL;pt-BR;pt-PT;ru-RU;sv-SE;tr-TR&P=&PT=0x4&WUA=10.0.16299.15&MK=Dell+Inc.&MD=Precision+Tower+5810
    SLS Response is Error response type.  Attempting to extract the HRESULT in the payload...
    Succeeded in extracting the HRESULT from the payload => 0x80240042
    *FAILED* [80245004] Method failed [MetadataIntegrity::SignatureVerifier::GetFragmentSigningConfig:793]
    *FAILED* [80245004] GetFragmentSigningConfig (Using default enforcement mode: Audit)
    *FAILED* [80245004] Method failed [MetadataIntegrity::SignatureVerifier::GetFragmentSigningConfigAndUpdateEnforcementPolicy:745]
    Policy-driven service enabled. Using Ignore Policy.
    SyncExtendedUpdateInfo - 0 bad out of 0 metadata signatures checked using Audit enforcement mode.
    Found 0 updates and 98 categories in search; evaluated appl. rules of 3605 out of 5934 deployed entities
    * END * Finding updates CallerId = UpdateOrchestrator  Id = 11
    WU operation (CSearchCall::Init ID 11, operation # 158) stopped; does use network; is not at background priority
    

    Can anyone suggest anything?

    restarting the WU client service and clearing the SoftwareDist folder has made no difference.

    Note that CCM is not involved here, aside from asking the WUAU clt to scan. This is a client or WSUS issue.

    Thanks

    Wednesday, July 18, 2018 11:48 AM

All replies

  • Hi,

    Thanks for your infromation.

    To solve the problem, let's check the following settings in client:
    1.Firewall turns off.
    2.Client can ping to WSUS server.
    3.Crate the group policy to specify intranet Microsoft update service location:
    http://abc.test.com:8530 (replace "abc.test.com" to your own WSUS FQDN)
    4.Make sure the WSUS server stays "start".
    5.Check whether using the proxy
    6.Using the command to recreate the comunicate and get the update:
    wuauclt /resetauthorization 
    wuauclt /detectnow


    Hope it helps.

    Best regards,
    Johnson

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    Thursday, July 19, 2018 2:38 AM