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  • Question

  • Is it possible to install the above on a computer running Vista Home Prem. 32bit?
    I have tried and failed 4 or 5 times (ox800f0900)
    I need it to update the maps for my Garmin Sat-Nav.
    Tuesday, December 7, 2010 4:43 PM

Answers

  • Hi,

    This issue may occur due to corrupt system files.

     

    You can run the System File Checker (SFC) to repair Windows Vista system files

    1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.

    2. Input the following commands and press Enter after each line.

    sfc /scannow

    Note: There is a SPACE between "SFC" and "/Scannow". This command will take several minutes to complete.

    If the corrupted files are detected but cannot be fixed, we need Windows Vista Installation Disk to repair Windows.

    If the issue persists, please collect the information:

    1. Click Start. Type "%WINDIR%\Logs\CBS\CheckSUR.log" (without the quotation marks) in the Search Bar and press Enter. We will see a file named "CheckSUR.log"
    2. Click on the "File" menu and then click on the "Save As".
    3. From the left panel, click "Desktop" and click the Save button.
    4. The file will be saved to your Desktop. You can upload the collected files to SkyDrive, and let me know the URL by replying this thread. For detailed steps on how to upload files with SkyDrive, please refer to:
     
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
     
    The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.
     
    Also the file %WINDIR%\Logs\CBS\CheckSUR.persist.log
     
    If no strong evidence from the log, In-place upgrade will be the fix if it is possible for your situation.

     In-Place Upgrade

    Note: After performing In-Place Upgrade, your personal data and installed programs usually will not be removed but we may need to run Windows Update to install all the available updates for your system to update these system files to the current version. This troubleshooting process is time consuming. Your patience is highly appreciated.

    As to the steps of In-Place Upgrade, I still would like to explain that it will reinstall all system files with this method. You may need to reinstall some applications to upgrade some files to a higher version, because they may be replaced during the installation of Windows. It will take about two hours to repair. Your personal files and settings will be kept as they were after the installation. However, it is always recommended to backup the important information and files to other partitions or other disks before doing it.

    If you would like to perform the In-place Upgrade, let’s refer to the following steps.

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

    If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

    If Windows does not automatically detect the DVD, follow these steps:

    a. Click Start, type Drive:\setup.exe, and then click OK.

    Note Drive is the drive letter of the computer's DVD drive.

    b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, December 10, 2010 11:41 AM
    Moderator