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Windows Complete PC Backup fails... RRS feed

  • General discussion

  • Good day.

    My Windows Vista Business will not perform a Complete PC Backup due to the engine crashing everytime I start it. 

    Here is the error and detail:

    Microsoft Windows Backup has stopped working

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: sdclt.exe

    Application Version: 6.0.6001.18000

    Application Timestamp: 47918ad0

    Fault Module Name: ntdll.dll

    Fault Module Version: 6.0.6001.18000

    Fault Module Timestamp: 4791a7a6

    Exception Code: c0000005

    Exception Offset: 000659c3

    OS Version: 6.0.6001.2.1.0.256.6

    Locale ID: 1033

    Additional Information 1: 40d4

    Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79

    Additional Information 3: 40d4

    Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

    Also:

    Microsoft Block Level Backup Engine Service EXE has stopped working

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: wbengine.exe

    Application Version: 6.0.6001.18000

    Application Timestamp: 47918af3

    Fault Module Name: ntdll.dll

    Fault Module Version: 6.0.6001.18000

    Fault Module Timestamp: 4791a7a6

    Exception Code: c0000005

    Exception Offset: 000659c3

    OS Version: 6.0.6001.2.1.0.256.6

    Locale ID: 1033

    Additional Information 1: 6397

    Additional Information 2: a7081bc91b6d1ff4108a5ad90cfc9d60

    Additional Information 3: 6397

    Additional Information 4: a7081bc91b6d1ff4108a5ad90cfc9d60


    Additionally, RPC & RPC Locator are both running which is one of the errors I receive where it says they are not.

    I am the administrator of this computer, and have complete authority over all devices. There seems to be no direct Technet error reporting this same problem. I need to do a complete PC backup so I can install Vista Business 64-b, this computer is currently running Vista Business 32-b.

    My computer info:

    1. Acer Aspire X3200
    2. AMD Athlon 64 5600+ Dual Core
    3. 4GB DDR2 SDRAM
    4. 320GB Hard drive - split into 2 partitions
    5. nVidia GeForce 9200
    6. MyBook Backup Drive 500GB - NTFS and connected via USB.

    Is there a solution to this situation or do I need to make some changes that will allow this program to stop crashing?

    Thanks, and hope you all are having a very happy new year so far. :)
    Cole


    A teacher affects eternity: he can never tell where his influnce stops.
    Friday, January 2, 2009 1:45 AM

All replies

  • * casts level 9 necromancy on thread *

    I realise this is old but I believe I may have discovered the answer after running into this problem myself.

    From my research I believe the following services (at minimum) must all be running for Windows Complete PC Backup to work:

    • Remote Procedure Call (RPC)
    • Remote Procedure Call (RPC) Locator
    • COM+ System Application
    • Microsoft Software Shadow Copy Provider
    • Block Level Backup Engine Service
    • Virtual Disk
    • Windows Installer

    I am running Windows Vista Business 32-bit and backing up to an external 1TB drive. I think the hardware is irrelevant in this and I'm not 100% sure the Windows Installer service had an impact on creating backups but I can tell you that I have just right now got this working by enabling the above services this evening.

     

    I cause this problem myself by trying to speed up Vista by turning off services I didn't think were necessary but have since discovered they depend on each other in ways that are not documented or that seem to make sense at first.

     

     

    I hope this helps!

    Monday, May 17, 2010 6:39 PM
  • I've been seeing assorted problems with sdclt.exe also, but not complete crashes, that have prevented me from completing backups successfully on any on my three computers (1 with 32-bit Vista Home Premium SP2, 2 with 64-bit Vista Home Premium SP2) for at least two months.  Some of the error messages suggest that my antivirus program (Norton Internet Security 2010) keeps interfering with sdclt.exe's accesses to items it was written to assume that it alone controls, and sdclt.exe does not contain code for retrying failed accesses to these items (for example, the list of previous backups on the same machine).  So far, I've found that I can turn off Norton Internet Security 2010 scanning of files or subdirectories if I know the names of those files or subdirectories, but I've been unable to find just where sdclt.exe stores the items meant for its use only.
    Wednesday, May 19, 2010 7:27 PM