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Getting certain Portal Tickets that crash SCSM RRS feed

  • Question

  • It is happening to all console users when the bugged ticket is opened. it looks like it opens, and as soon as the data populates the ticket, it throws the crash report. I am an Admin, and it does it to me, as well as to me on the Management Server.

    I want to know, what I can do to test this and try and figure out why it is happening, as it is happening more often over the past month.

    SCSM Version 7.5.3079.0 running on Server 2012 R2

    Crash Report is below:

    Description:


      Stopped working



    Problem signature:


      Problem Event Name: CLR20r3

      Problem Signature 01: MIISDOYLP4JANZLHYCZWCU3FX1QY0RNK

      Problem Signature 02: 7.0.5000.0

      Problem Signature 03: 522c3fa7

      Problem Signature 04: System.Xml

      Problem Signature 05: 2.0.0.0

      Problem Signature 06: 53a12095

      Problem Signature 07: 6e8

      Problem Signature 08: 27

      Problem Signature 09: System.Xml.XmlException

      OS Version: 6.3.9600.2.0.0.272.7

      Locale ID: 1033



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    Thursday, August 20, 2015 8:54 PM

Answers

  • From description, it seems you are using RTM version R2. Try installing latest UR7.

    As you are mentioning problem is with Console only, you can install UR7 on your machine where console is installed to verify if issue is resolved in latest release.

    • Marked as answer by Bill Crum Saturday, August 22, 2015 3:24 PM
    Friday, August 21, 2015 5:48 PM

All replies

  • From description, it seems you are using RTM version R2. Try installing latest UR7.

    As you are mentioning problem is with Console only, you can install UR7 on your machine where console is installed to verify if issue is resolved in latest release.

    • Marked as answer by Bill Crum Saturday, August 22, 2015 3:24 PM
    Friday, August 21, 2015 5:48 PM
  • Thanks, I will try that and see what happens.
    Saturday, August 22, 2015 3:24 PM