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Windows 7 BSOD/blue screen RRS feed

  • Question

  • Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.256.1
      Locale ID: 1033
    Additional information about the problem:
      BCCode: 1000007e
      BCP1: C0000005
      BCP2: 8310B3E1
      BCP3: 8D723B50
      BCP4: 8D723730
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 256_1
    Files that help describe the problem:
      C:\Windows\Minidump\040111-22074-01.dmp
      C:\Users\vinvin\AppData\Local\Temp\WER-77282-0.sysdata.xml
    **i got these message after restart
    need help. :(
    Friday, April 1, 2011 9:05 AM

Answers

  • Restore your system state using a restore point that dates before the appearance of your problem.

    Please download such drivers from the official website of your vendor.

    Also, make sure that they are signed ones. Windows will alert you if they are not.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    • Proposed as answer by Arthur Xie Monday, April 4, 2011 10:14 AM
    • Marked as answer by Arthur Xie Wednesday, April 20, 2011 6:25 AM
    Saturday, April 2, 2011 10:10 AM

All replies

  • Bug Check Code 0x7E: http://msdn.microsoft.com/en-us/library/ff559239(v=VS.85).aspx

    Please use Microsoft skydrive to upload and post  C:\Windows\Minidump\040111-22074-01.dmp a link here. Once done, I will try to determine the cause of your problem.

    If you want to debug dump files without my help, refer to this Microsoft article:

    http://support.microsoft.com/kb/315263

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Friday, April 1, 2011 9:59 AM
  • Mr X, thank you for attending to my problem. I will be posting the link in a little while.
    Friday, April 1, 2011 10:42 AM
  • Sir, I'm having a problem with my skydrive.. so I uploaded it in hotfile instead.

     

    Here is the link:

     

    http://hotfile.com/dl/112895169/9f59400/040111-22074-01.dmp.html

    Friday, April 1, 2011 10:50 AM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1000007E, {c0000005, 8310b3e1, 8d723b50, 8d723730}
    Probably caused by : ntkrpamp.exe ( nt!RtlImageNtHeaderEx+4a )
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 8310b3e1, The address that the exception occurred at
    Arg3: 8d723b50, Exception Record Address
    Arg4: 8d723730, Context Record Address
    Debugging Details:
    ------------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    FAULTING_IP: 
    nt!RtlImageNtHeaderEx+4a
    8310b3e1 663902          cmp     word ptr [edx],ax
    EXCEPTION_RECORD:  8d723b50 -- (.exr 0xffffffff8d723b50)
    ExceptionAddress: 8310b3e1 (nt!RtlImageNtHeaderEx+0x0000004a)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000000
       Parameter[1]: 7ffa0000
    Attempt to read from address 7ffa0000
    CONTEXT:  8d723730 -- (.cxr 0xffffffff8d723730)
    eax=00005a4d ebx=8abe8b34 ecx=00000000 edx=7ffa0000 esi=00000000 edi=8d723c2c
    eip=8310b3e1 esp=8d723c18 ebp=8d723c18 iopl=0         nv up ei pl zr na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
    nt!RtlImageNtHeaderEx+0x4a:
    8310b3e1 663902          cmp     word ptr [edx],ax        ds:0023:7ffa0000=????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  rockmelt.exe
    CURRENT_IRQL:  0
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    EXCEPTION_PARAMETER1:  00000000
    EXCEPTION_PARAMETER2:  7ffa0000
    READ_ADDRESS: GetPointerFromAddress: unable to read from 831b8718
    Unable to read MiSystemVaType memory at 83198160
     7ffa0000 
    FOLLOWUP_IP: 
    nt!RtlImageNtHeaderEx+4a
    8310b3e1 663902          cmp     word ptr [edx],ax
    BUGCHECK_STR:  0x7E
    LAST_CONTROL_TRANSFER:  from 8310f484 to 8310b3e1
    STACK_TEXT:  
    8d723c18 8310f484 00000000 00000000 8abe8b00 nt!RtlImageNtHeaderEx+0x4a
    8d723c50 8309187d 00000000 8d723cc8 00000018 nt!RtlImageNtHeader+0x1a
    8d723d00 830be03b 80000ba0 00000000 85c0f9a8 nt!ZwOpenProcess+0x11
    8d723d50 8325e9df 00000001 a308a3f8 00000000 nt!ExpWorkerThread+0x10d
    8d723d90 831101d9 830bdf2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt!RtlImageNtHeaderEx+4a
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrpamp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cc78ed4
    STACK_COMMAND:  .cxr 0xffffffff8d723730 ; kb
    FAILURE_BUCKET_ID:  0x7E_nt!RtlImageNtHeaderEx+4a
    BUCKET_ID:  0x7E_nt!RtlImageNtHeaderEx+4a
    Followup: MachineOwner
    ---------
    ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
    Have a look to the resolution mentioned in this link:
    Please upload all possible drivers.
    It may be an issue with a security software that is used.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Friday, April 1, 2011 12:15 PM
  • uhm.. I'm not sure what to do in link that you provided.. do I have to follow the four steps?

     

    But I uploaded everything that is inside the drivers folder (C:\Windows\System32\drivers)

     

    Here is the link:

    http://hotfile.com/dl/112906844/8b1ab1d/drivers.zip.html

    Friday, April 1, 2011 1:16 PM
  • I see that your drivers dates from 2008/2009/2010/2011.

    So, there is old ones.

    Please update all your drivers.

    If you have ESET and MSE installed, uninstall ESET. Have you installed a new program after the appearance of your problem?

    Update like I told you and if the BSOD re-appear, post the new dump files here.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Friday, April 1, 2011 1:34 PM
  • Sir, what is ESET and MSE? how do I know what driver should I update? I apologize for being so noobish, this is the first time I encountered a problem with win7. Yes, I installed Adobe Photoshop CS5 then this problem appeared. It's almost 2 weeks since I installed the program. BSOD occurs 1 to 4 times a day.. usually happens with windows explorer and net browsers.
    Friday, April 1, 2011 1:48 PM
  • I am unable to determine the faulty driver. It is for that I suggested the update of all the drivers.

    ESET and MSE (Microsoft Security Essential) are security softwares.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Friday, April 1, 2011 1:51 PM
  • I don't have those. I use Bitdefender as my security software. I see.. I'll try to update the outdated drivers.. the problem is I don't know where to start. :( What drivers are used by Adobe Photoshop? maybe I can start with those?
    Friday, April 1, 2011 2:05 PM
  • **Out of Topic post

     

    sir, this may seem out of topic but how do I erase the files that have this error message?

    'Location is not available - refers to a location that is unavailable. It could be on a harddrive or a computer..

    ..If it still cannot be located, the information might have been moved to a different location'

    e.g. photo.jpg can still be seen in the search box (Start>search box) but does not open since it was deleted a long time ago.

    Friday, April 1, 2011 2:14 PM
  • no idea. You should open a new thread and post your new question.

    For drivers, go to your manufacturer website and download the latest ones. If you have other installed drivers, find newest version and update them.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Friday, April 1, 2011 2:34 PM
  • Sir, I upgraded my graphics driver and see if this will be the solution to my problem but another problem appeared!

    The screen color became black/white (grayscale) but when starting up it is colored. what should I do to change it back to colored? help. :(

    Saturday, April 2, 2011 5:34 AM
  • Sir, I upgraded my graphics driver and see if this will be the solution to my problem but another problem appeared!

    The screen color became black/white (grayscale) but when starting up it is colored. what should I do to change it back to colored? help. :(

    I also rollbacked the driver but still no changes happened.. the screen is still black and white..
    Saturday, April 2, 2011 5:52 AM
  • Restore your system state using a restore point that dates before the appearance of your problem.

    Please download such drivers from the official website of your vendor.

    Also, make sure that they are signed ones. Windows will alert you if they are not.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    • Proposed as answer by Arthur Xie Monday, April 4, 2011 10:14 AM
    • Marked as answer by Arthur Xie Wednesday, April 20, 2011 6:25 AM
    Saturday, April 2, 2011 10:10 AM