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Reset loaners laptops. RRS feed

  • Question

  • When user bring us their laptop to the servicedesk for repair, we provide them with a "loaner" laptop. 

    These loaners are Bitlocker encrypted, W7 Enterprise installed (custom image=no source file,source files are on server), and has all the basic configurations (printers, applications, corporate applications). When the laptop of the user is finished from repair, they bring back the loaner and pick up their personal laptop. 

    These loaners can have additional user software ect  installed at moment of return. 

    I'm looking for a way to return these loaners to the original ' loaner'  state in a fast way. The loaner needs to stay encrypted at all times due corporate policy's and it shouldn't take longer then a few hours at top, otherwise a complete re-image would be quicker. Normal re-image won't work with bitlocker active, same as Windows Sysprep tool as far as I know.. 

    any ideas?

    Wednesday, November 4, 2015 2:49 PM

Answers

  • Solution 1:Why not restore an image?

    Suspend bitlocker, create an image - when it's returned, replay the image and re-encrypt. Encrypting an SSD (120 GB) takes less than an hour.

    Sol2: clone it to another disk with clonezilla, sector-wise. The clone will be encrypted right away. Of course you can also create a sector-based image file, so you don't need a second drive.

    Sol3: use windows 8.1 to go or win10 to go on a usb stick, so you don't need to tamper with the original hard drive at all.


    Thursday, November 5, 2015 12:45 PM

All replies

  • One way is to create a user account or enable guest account (if it is okay, if they are not administrator) and when they return it , you just delete the account.

    Otherwise, the safest way would be reimage the PC.

    If it was Windows 10 or Windows 8.x, you could use reset function.

    Wednesday, November 4, 2015 3:56 PM
  • Solution 1:Why not restore an image?

    Suspend bitlocker, create an image - when it's returned, replay the image and re-encrypt. Encrypting an SSD (120 GB) takes less than an hour.

    Sol2: clone it to another disk with clonezilla, sector-wise. The clone will be encrypted right away. Of course you can also create a sector-based image file, so you don't need a second drive.

    Sol3: use windows 8.1 to go or win10 to go on a usb stick, so you don't need to tamper with the original hard drive at all.


    Thursday, November 5, 2015 12:45 PM