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Slow response from SharePoint Online

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Hi,

In our organisation (located in Melbourne, Australia) we have multiple tenants of SharePoint Online. Since last few weeks we have noticed that one tenant is responding very slow. All other tenants are working fine. Other office 365 services are also working fine. We are trying to identify cause of this problem if it is on our side. It is defiantly not related to our network because other tenants are working fine. Also, because when we try to access our SP site from outside network, it is still slow. We are facing this issue only during 9 am-5 pm. We have already raised it to Microsoft. I need to know:

1. Is there anything else we can do except raising this issue to Microsoft?

2.Is there anyone else in the same region who is currently facing same issue?
- Edited by Rahil JM Thursday, April 4, 2019 1:52 AM
Thursday, April 4, 2019 1:51 AM

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Contact Microsoft. Not much we can do as they're going to ask for perf metrics on your side to start with.
Trevor Seward

Office Servers and Services MVP

Author, Deploying SharePoint 2016

This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
- Proposed as answer by Allen BaiMicrosoft contingent staff Thursday, April 11, 2019 7:52 AM
Thursday, April 4, 2019 2:06 AM
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Hi,

I would suggest you submit a service request in the Microsoft365 admin center > Support > New service request. Then there will be more professional engineers to help you solve your problem.

Best regards,

Allen Bai
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

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- Proposed as answer by Grace WRMicrosoft contingent staff Friday, April 12, 2019 2:31 AM
Thursday, April 4, 2019 9:30 AM
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Hi,

If you think my suggestion is helpful, you could mark it as an answer.

Best regards,

Allen Bai
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

SharePoint Server 2019 has been released, you can click here to download it.
Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

Wednesday, April 17, 2019 8:06 AM
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We have the exact same issue. We are located in Epping Melbourne. Since last week our SP started becoming slow during business hours. It is slow even from external networks, not just internal. Gets to a point around 10am where is completely stops responding. Service ticket is logged with Microsoft but nothing resolved yet.

Tuesday, June 25, 2019 10:19 PM
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As others said there is nothing much we can do other than raising a ticket, Meanwhile you can check the Diagnostics as well from the below articles:

https://docs.microsoft.com/en-us/office365/enterprise/page-diagnostics-for-spo

https://docs.microsoft.com/en-us/office365/enterprise/diagnosing-performance-issues-with-sharepoint-online?redirectSourcePath=%252fen-us%252farticle%252fDiagnosing-performance-issues-with-SharePoint-Online-3c364f9e-b9f6-4da4-a792-c8e8c8cd2e86

Thanks & Regards,

sharath aluri

Tuesday, June 25, 2019 10:27 PM