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Download Window in not opening for a particular user in IE8 RRS feed

  • Question

  • Hi Friends,

    We are having a problem with a particular user. The problem is simple. Download window is not opening for a user.

    We have done the following :

    1. Checked with other users and their download window is coming normally on that same system.

    2.  Reset the IE.

    What we cannot :

    1. Update IE.

    2. Create a new profile for this user(As this is a high level client of us).

    System Info: Previously it was a Windows Server 2008 which we updated to Windows Server 2008 R2.

    Please suggest any troubleshhoting step for the same.

    Thanks,

    Kids_Kol

    Friday, December 13, 2013 1:14 PM

Answers

  • Hi,

    server versions of IE run in protected mode.... (IE security zones are elevated to what is on a normal client machine)

    by default users and administrators can only download from domains in the Trusted Zone or Intranet Zone.

    by default old versions of server only had http://www.microsoft.com in the trusted sites list... Add *.live.com to negotiate the live login necessary to download server updates and TechNet and MSDN subscriptions.

    Servers should be locked in com cabinets without a keyboard or screen or usb drives


    Rob^_^

    Saturday, December 14, 2013 12:49 AM
  • Hi,

    I agree with Robert Aldwinckle and Rob.

    In addition, Please check the following:

    1. In Internet Explorer Go to Tools -> Internet Options -> Security -> Internet -> Custom level -> Automatic prompting for ActiveX controls. Enable it as it is by default disabled in IE 8.

    2. Enable File download too, in case it is disabled.

    I also would like to suggest you try to test in safe mode with network for a test.

    If this issue persists, let’s use process monitor to capture the process behavior as Robert Aldwinckle mentioned.

    For your reference, you can download Process Monitor from the link below:

    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Monday, December 16, 2013 12:46 PM
    Moderator

All replies

  • Please suggest any troubleshooting step for the same.

    Use ProcMon to trace both cases and compare them for their essential differences.  Otherwise, check the Taskbar to see if the window is there but just not visible for some reason.  For example, sometimes windows inexplicably pop up on other monitors and are less obvious because of that.

    Also, make sure that the user can open  shell:Downloads   (enter that somewhere and verify it opens a File Explorer window.)  E.g. perhaps the Downloads folder has been left on a now inaccessible drive?  However, this would be the sort of thing that a ProcMon trace would readily expose.

     

    HTH



    Robert Aldwinckle
    ---

    Friday, December 13, 2013 2:56 PM
    Answerer
  • Hi,

    server versions of IE run in protected mode.... (IE security zones are elevated to what is on a normal client machine)

    by default users and administrators can only download from domains in the Trusted Zone or Intranet Zone.

    by default old versions of server only had http://www.microsoft.com in the trusted sites list... Add *.live.com to negotiate the live login necessary to download server updates and TechNet and MSDN subscriptions.

    Servers should be locked in com cabinets without a keyboard or screen or usb drives


    Rob^_^

    Saturday, December 14, 2013 12:49 AM
  • Hi,

    I agree with Robert Aldwinckle and Rob.

    In addition, Please check the following:

    1. In Internet Explorer Go to Tools -> Internet Options -> Security -> Internet -> Custom level -> Automatic prompting for ActiveX controls. Enable it as it is by default disabled in IE 8.

    2. Enable File download too, in case it is disabled.

    I also would like to suggest you try to test in safe mode with network for a test.

    If this issue persists, let’s use process monitor to capture the process behavior as Robert Aldwinckle mentioned.

    For your reference, you can download Process Monitor from the link below:

    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Hope it helps.

    Regards,

    Blair Deng


    Blair Deng
    TechNet Community Support

    Monday, December 16, 2013 12:46 PM
    Moderator