none
BSOD 0x0000007E, Need Help! (.dmp file inside) RRS feed

  • Question

  • I can't seem to get past this BSOD. I tried multiple system restores, rolling back drivers, uninstalling and re-installing drivers, safe mode, etc. No luck at all. The .dmp and msinfo32 files are here: https://www.dropbox.com/s/ggqwr7ukj8ocjfo/BSODDump.rar?dl=0
    Tuesday, February 24, 2015 3:15 PM

All replies

  • Both crashes were caused by ha20x22k.sys, which is a Sound Blaster audio driver. Have you specifically uninstalled and reinstalled your sound drivers? Are you using a PCI sound card or an onboard sound card? If you're not using the onboard and removing and reinstalling drivers does not work, try removing the card completely and use the onboard sound to see if it fixes the crash.


    Tuesday, February 24, 2015 3:29 PM
  • It would be helpful to know exactly when the crashes, occur, but it may also be helpful for you to know that the drivers for Hauppauge HD PVR are not installed and that could trigger a crash, if you try to run something like for example Media center..

    [Problem Devices]

    Device PNP_Device_ID Error_Code 
    Canon MP620 ser Network ROOT\CANON_IJ_NETWORK\0001 This device is disabled.
     
    Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed. 

    Hauppauge HD PVR USB\VID_2040&PID_4903\00A4BB77 The drivers for this device are not installed. 

    Here is a link to the driver.

    Support: HD PVR and HD PVR Gaming Edition

    http://www.hauppauge.com/site/support/support_hdpvr.html

    Install the driver, then run driver verifier (DV) per the instructions in the link below to see if the crashes still flag sound blaster as the offender.


    Note:

    Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.



    Driver Verifier-- tracking down a mis-behaving driver. Created by ZigZag3143, Co.authored by by JMH3143

    http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983


    Tuesday, February 24, 2015 7:48 PM
  • Hello halowiz96,

    What is your current situation?

    Have you tried the suggestion to update the sound card driver as Acreed02 mentioned?

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    Thursday, February 26, 2015 2:42 AM
    Moderator