UAC has user account locked out RRS feed

  • Question

  • My "Report Problems" task was turned off and the buttons greyed out. I could not get the buttons to become available even when I right-clicked and chose 'Run as Administrator'. When I went online and searched for a cure to the issue, a Microsoft Answer page came up and said to go to User Accounts and disable the UAC then restart the computer. The article said after restarting the computer, go to the 'Report Problems' page and enable the auto button. After doing this return to the User Account and re-enable UAC and restart. The problem is that after disabling UAC and restarting I am unable to log back in. There is no account and no password I can put into it to get back into the system. The computer is not part of a domain. Effectively, I have disabled all of Vista Ultimate for my use. What can I do to 1) Automatically report problems and get solutions 2) Get my account back where I can log into the system. I am the system administrator for the computer.

    I also found it quite funny that I was supposed to put in a product ID to see if I could get help without being charged but the only way to obtain the ID was to start the computer and go to a certain page to get the info. Very hard to do if you can't log in!

    Tuesday, November 15, 2011 12:31 AM


  • Hi,


    Is there any other account to log on the computer now?


    Is it able to start the computer in safe mode and check if the built-in administrator account is enabled there? If so, please go to "Local Users and Groups", and check if the administrator account is locked out and enable it.


    If not, please check if the following KB article helps:


    How to use System Restore to log on to Windows 7 or Windows Vista when you lose access to an account




    What do I do: I can no longer log in or elevate to an administrator account


    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.





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    • Marked as answer by Sabrina Shen Tuesday, November 22, 2011 4:24 AM
    Wednesday, November 16, 2011 6:42 AM