none
Unable to receive emails from Live.com, outlook.com & hotmail.com

    Question

  • Hi,

    I am getting below message when I send an email from outlook.com.

    This is an automatically generated Delivery Status Notification.
    THIS IS A WARNING MESSAGE ONLY.
    YOU DO NOT NEED TO RESEND YOUR MESSAGE.
    Delivery to the following recipients has been delayed.
           nansari@domain.in

    It happens only for Live.com, outlook.com & Hotmail.com. Its random.

    I had checked all MX records and seems fine.

    After 1 day I get below message.

    This is an automatically generated Delivery Status Notification.
    Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.
           nansari@domain.in

    When I check header below message is shown

    Reporting-MTA: dns;BLU004-OMC4S24.hotmail.com
    Received-From-MTA: dns;APC01-SG2-obe.outbound.protection.outlook.com
    Arrival-Date: Fri, 3 Jun 2016 07:04:46 -0700

    Final-Recipient: rfc822;nansari@domain.in
    Action: failed
    Status: 4.4.7

    --9B095B5ADSN=_01D1B6152DD24616000D9051BLU004?OMC4S24.h
    Content-Type: message/rfc822
    X-Microsoft-Exchange-Diagnostics:

    Regards,

    Nadeem A.

    Monday, June 6, 2016 5:21 AM

All replies

  • Are those the only senders that are having trouble sending to you or are you having problems with all Internet senders?

    Since you posted in an Exchange 2013 forum, I assume you are running Exchange 2013, so what cumulative update are you running?  Is your Exchange Server receiving mail directly from the Internet or do you have any kind of relay server or hygiene server, appliance or cloud service between the Internet and your Exchange server?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!


    Monday, June 6, 2016 5:55 AM
    Moderator
  • Hi,

    Only we are facing an issue with Outlook.com/hotmail.com/live.com senders.
    Other domains are fine for us.

    Yes we are using Exchange 2013 Version 15.0 (Build 1130.7).
    We don't use any relay server or hygiene server. Our Exchange is directly connected to Internet behind Firewall.

    Nadeem A.

    Monday, June 6, 2016 6:03 AM
  • Hi,

    Is there Anti-Spam software in your exchange server?

    You may consider doing message tracking to see if you can find that message.

    And if senders from Live.com/outlook.com/Hotmail.com can send messages to other domain?

    Check if something configured in firewall.

    Best Regards,


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Lynn-Li
    TechNet Community Support

    Tuesday, June 7, 2016 7:24 AM
    Moderator
  • Hi,

    Yes we are using SPAMFighter Antispam tool.

    I had checked with disabling Antispam tool and still same issue,

    Also I had used Message tracking log and could not find any logs under it. So the mails from Live/Hotmail/outlook are not hitting to our exchange server.

    yes sender from Live/Hotmail/outlook can send email to another domain.

    On Firewall there is no such block rule.

    Regards,

    Nadeem A.

    Tuesday, June 7, 2016 8:45 AM