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vista always bootup with black screen,help! RRS feed

  • Question

  •   My computer is running on vista home basic,when booted the computer,then display the Resource Manager,and i close it,and there is only black screen.And i input crtl+alt+del,the Task Manager can be loaded,then i kill the process of explorer.exe,and run explorere.xe manually,unfortunately it only display the Resource Manager.I copy the explorer.exe from another working vista computer,run it,and only Resource Manager would be displayed.

     Any suggestion will be appreciated.Tks.

    Thursday, August 12, 2010 1:21 PM

Answers

  • Hi,

     

    When did this issue first occur? What is the make and model of your PC?

     

    Please make sure you have all the latest compatible driver installed especially your display card driver.

     

    To troubleshoot the issue, certain things you can try are to find out the root cause of the problem are given below.

     

    1.    Have a look whether you can reproduce the problem in safe mode.

     

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

     

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    2.    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Regards,

     


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    Tuesday, August 17, 2010 10:08 AM
    Moderator