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Hiding all but 1 Support groups on Incident form but showing all groups on 'Escalate or Transfer'' task pane RRS feed

  • Question

  • H,

     We are Configuring SCSM2012 and need to configure the Incident form so that it shows only one 'support group' ie. there should be only one support group in the dropdown.

    But if the analyst clicks on the 'escalate or transfer' link on the right task pane,all the support groups should be populated.

    Can we hide the support groups on the incident form?How to achieve this?

    Friday, August 17, 2012 8:47 AM

Answers

  • Hi,

    Suppose you could disable the Support Group drop-down in the form (through the use of the Authoring tool) and make sure that the default support group is specified under Incident settings.

    Regards
    //Anders


    Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

    Friday, August 17, 2012 10:20 AM

All replies

  • Hi,

    Suppose you could disable the Support Group drop-down in the form (through the use of the Authoring tool) and make sure that the default support group is specified under Incident settings.

    Regards
    //Anders


    Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

    Friday, August 17, 2012 10:20 AM
  • Thanks !! It worked..
    Tuesday, August 21, 2012 3:20 PM