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2 updates fail. All repairs donne. RRS feed

  • Question

  • I have a really "hard" case with 2 KBs installation on Windows 7.

    First there were 2019-05 and 2019-09. After all troubleshooting and multiple reboots now there are: 2019-05 (KB4499164)

    and 2019-10 (KB4524157).

    I performed:

    1. Cleanmgr (2.x GB of updates were cleaned up)

    2. Run readiness tool:

    CheckSURlog

    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2019-10-04 09:28

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 676
     No errors detected

    3. run sfc /scannow. 0 errors

    4. and here is WindowsUpdate.log

    https://1drv.ms/u/s!Av7GxVRWTkZlgi7ra1WKNGcAr8_F?e=xNcZIv

    NOTE: just realized... I didn't check if KB4490629 is installed...

    but installed 4490628 that fixed the problem of September update.

    Please help by looking in WindowsUpdate.log

    Thanks.

     


    --- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis

    Friday, October 4, 2019 6:55 PM

All replies

  • Hi,
      

    Based on your description, I think the first thing I need to do is to check if these updates as preconditions are installed:
      

    1. KB4474419 (September 10, 2019)
      The latest SHA-2 update.
    2. KB4516655 (September 10, 2019)
      The latest SSU.
        

    After completing the installation of the above update, please try to install the 2019-10 cumulative update (KB4524157).
    Hope the above can help you.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 7, 2019 1:33 AM
  • Yic,

    both KBs already present.

    Unfortunately, 2 mentioned updates still fails.

    Here is the latest WindowsUpdate.log

    https://1drv.ms/u/s!Av7GxVRWTkZlgi7ra1WKNGcAr8_F?e=T0Osxb

    What I didn't do is deleting the content of Software distribution.

    But I think that Readiness tool supposed to clean and fix problems.

    What I can try next?

    Thx.


    --- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis

    Monday, October 7, 2019 1:21 PM
  • Hi,
      

    I noticed that there are 0x80070002 and 0x80092004 errors in the log. Please consider downloading the updated standalone installation package (KB4499164 | KB4524157) for installation. If it can be installed successfully, there may be problems with the installation files stored locally.
      

    If there are errors in the standalone installation, consider fixing them according to the instructions in "Fix Windows Update errors".
      

    Hope the above can help you.
      

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 8, 2019 1:21 AM
  • Hi Yic, here is troubleshooter report

    https://1drv.ms/u/s!Av7GxVRWTkZlgixHfIt1WggKoqgb?e=WtQcvI

    Where are CheckSurLOG.cab   and DataStoreAndWULogFiles.zip located?

    I will upload them ... may be it will help you to help me.

    Thanks.


    --- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis

    Wednesday, October 9, 2019 11:21 AM
  • Where are CheckSurLOG.cab   and DataStoreAndWULogFiles.zip located?

    Usually located in the corresponding user folder "AppData\Local\ElevatedDiagnostics" of the client system partition.
       

    Based on the information we have obtained so far, I recommend that you check the existence of the file at the following location on the WSUS server:
      

    • The content folder located on the WSUS server: Content/D9/9383999EA54FB67510BD6DA0816C07DF4594B7D9.cab  (KB4524157 File)
      Content/96/BF3D1CDEA987F591005E3A95AC33741174391196.cab  (KB4499164 File)
         

    And check if the two updates with the installation problem have been downloaded normally? You can check by adding the "File Status" column by updating the view in the WSUS console.
       


       

    If everything seems to be correct, consider decdline this update, perform the server cleanup wizard, and then re-approve this update.
       

    Reply back with the results would be happy to help.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 10, 2019 2:11 AM
  • 1. sure I tried to install these updates manually (downloaded from Windows catalog).

    They cannot be installed (in the failure message).

    So we cannot blame bad download on WSUS.

    But I did check... Bothe patches are in good shape download wise. They were not installed and failed just on few machines.

    2. here is the file status


    --- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis

    2. October Rollup 4524157 is superseded by another. So I downloaded manually the newest (from Oct 8) Rollup KB4519976 on the machine. It failed.

    Very bad...

    3. Here are all logs from Troubleshooter... check please.

    https://1drv.ms/u/s!Av7GxVRWTkZlgixHfIt1WggKoqgb?e=ICTqoo

    I removed .edb file... let me know if you need it .

    Thanks.

    • Edited by pob579 Thursday, October 10, 2019 6:50 PM
    Thursday, October 10, 2019 6:42 PM
  • Hi Pob579,
       

    In addition to reinstalling the system, I don't seem to have a better solution for your reference. I will organize the existing information so that more people can participate in the analysis:
        

    • Issue Symptom
      Some Windows 7 clients cannot install the following updates:
      -  May 14, 2019—KB4499164 (Monthly Rollup)
      -  October 3, 2019—KB4524157 (Monthly Rollup)
      -  October 8, 2019—KB4519976 (Monthly Rollup)
      Related installation error codes 0x80070002 and 0x80092004
         
    • Possible Cause
      The operating system problems of the clients seem to be missing the files needed to update the components.
         
    • Troubleshooting Steps so far
      -  
      File cleaning operation for clients
      -  SFC check & DISM check
      -  The latest SSU has been installed
      -  The Fix Windows Update errors wizard has been executed
      -  Check the status of the update file in the WSUS server and have tried to reject and re-approve.
      -  Install on the client using a standalone installation package.
         
    • Next Step
      It is recommended to reinstall the Windows system.
         

    You can consider other experts' insights into this issue.
    And if you have any new progress, please feel free to ask.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, October 11, 2019 6:19 AM