Remove From My Forums

Microsoft Word 16.9 updates crashes

Question
0

Sign in to vote

I've just updated to Microsoft Word 16.9 and now it constantly crashes every time I try to open it. I restarted the computer several times. Nothing works. I'm running MacOs Sierra 10.13.1.
The message says that "Something unexpected happen" and that it had to close.

This is so frustrating. I have just tried to re-install Word, but there is no change. I can't even open the programme.

What do I do?

Tuesday, January 30, 2018 11:05 AM

Reply

|

Quote

All replies

0

Sign in to vote
Hi Anna,

If you run into work-stopping issues after updating to 16.xx versions of Office, you can follow the article below to go back to the older 15.xx builds.

https://support.office.com/en-us/article/how-to-go-back-to-office-2016-for-mac-15-xx-versions-from-16-xx-e88ed6c8-6fb4-40a1-9540-529000d3d20f
Best Regards,
Winnie Liang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
- Proposed as answer by Winnie LiangMicrosoft contingent staff, Moderator Friday, February 2, 2018 2:36 AM
Wednesday, January 31, 2018 9:50 AM

Reply

|

Quote

Moderator
0

Sign in to vote

Hi Anna,

Microsoft has released a new Office for Mac version 16.10. Please download the confirm if the issue can be fixed.
https://support.office.com/en-us/article/release-notes-for-office-2016-for-mac-ed2da564-6d53-4542-9954-7e3209681a41
Best Regards,
Winnie Liang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

Thursday, February 22, 2018 2:47 AM

Reply

|

Quote

Moderator