locked
Outlook 2016 crashes using it with Exchange Server 2010 RRS feed

  • Question

  • Hi,

    I'm running a laptop and desktop with Outlook 2016 on Windows 10.

    I have 2 profiles for Outlook, 1 for work connecting to Microsoft Exchange and 1 for charity work connecting to an Exchange Server 2010.

    The 1st profile works without any problem. The 2nd one worked for a short while on both the laptop and the desktop, but crashes after a few weeks of using it.

    I can access the charity emails on Outlook 2013 on Windows 7 and Windows 10 without a problem.

    Any help would be much appreciated!


    Thursday, August 25, 2016 12:12 AM

Answers

  • Hi,

    Regarding to your description, I know that one Exchange mail profile works in Outlook 2013, however crashes in Outlook 2016 after a few week using.

    To narrow down your issue, I want to confirm:
    1. Does this issue only occur on some special Outlook profile, the size of this profile?
    2. Does this issue reoccur when some special action applied?
    3. How about recreate a Outlook profile for testing, or run it with safe mode?

    I assume that this issue occur on special account in Outlook 2016, and this issue reproduce after few weeks using, I recommend try to disable suspicious add-ins, then monitor for testing.

    Also, please help collect relevant application log in event viewer. More details about Application log, for your reference:
    https://blogs.technet.microsoft.com/arykhus/2008/12/11/finding-useful-crash-data-and-windows-error-reporting-wer/


    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 26, 2016 8:26 AM

All replies

  • Hi

    Can you advise what version of Exchange 2010 you running? Outlook 2016 does have Exchange 2010 on the support list but we need to determine how patched Ex2010 is.


    Edward van Biljon - Exchange MVP

    Thursday, August 25, 2016 4:05 AM
  • Hi,

    Regarding to your description, I know that one Exchange mail profile works in Outlook 2013, however crashes in Outlook 2016 after a few week using.

    To narrow down your issue, I want to confirm:
    1. Does this issue only occur on some special Outlook profile, the size of this profile?
    2. Does this issue reoccur when some special action applied?
    3. How about recreate a Outlook profile for testing, or run it with safe mode?

    I assume that this issue occur on special account in Outlook 2016, and this issue reproduce after few weeks using, I recommend try to disable suspicious add-ins, then monitor for testing.

    Also, please help collect relevant application log in event viewer. More details about Application log, for your reference:
    https://blogs.technet.microsoft.com/arykhus/2008/12/11/finding-useful-crash-data-and-windows-error-reporting-wer/


    Allen Wang
    TechNet Community Support


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 26, 2016 8:26 AM
  • As my account is verified now, here are some screenshots:

    Error message:

    Debug with Visual Studio:

    Call Stack:

    Image

    Exception Settings:

    Image

    Debug output:

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ntdll.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\kernel32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\KernelBase.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\advapi32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\msvcrt.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\sechost.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\vcruntime140.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files\Common Files\microsoft shared\ClickToRun\AppvIsvSubsystems32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\msvcp140.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\rpcrt4.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\sspicli.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\cryptbase.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\bcryptprimitives.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ucrtbase.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\gdi32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\user32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ole32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\combase.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\shell32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\cfgmgr32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\windows.storage.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.545_none_1b71dcef144be902\GdiPlus.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files\Common Files\microsoft shared\ClickToRun\AppvIsvStream32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\shlwapi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\kernel.appcore.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\SHCore.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\powrprof.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files\Common Files\microsoft shared\ClickToRun\C2R32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\profapi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\userenv.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\imm32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\oleaut32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso20win32client.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\uxtheme.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.494_none_ea85e725b9ba5a4b\comctl32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso30win32client.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso40UIwin32client.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso98win32client.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso99Lwin32client.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\msimg32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\slc.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\sppc.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\MSO.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\msctf.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\dwmapi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\msi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\bcrypt.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\d2d1.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\wtsapi32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\winsta.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\dxgi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OLMAPI32.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\1033\OUTLLIBR.DLL'. Module was built without symbols.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\mscoree.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\DWrite.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\d3d10_1.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\d3d10_1core.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\d3d11.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\d3d10warp.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\igd10umd32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\crypt32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\msasn1.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\dpapi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\xmllite.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\RICHED20.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\1033\MAPIR.DLL'. Module was built without symbols.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ntmarta.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\secur32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\INTLDATE.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\urlmon.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\iertutil.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\WWLIB.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OART.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\GFX.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\clbcatq.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\netprofm.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\npmproxy.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\webservices.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\msxml6.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ws2_32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\CONTAB32.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\EMSMDB32.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\wsock32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\IPHLPAPI.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\nsi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\dhcpcsvc6.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\dhcpcsvc.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\cryptsp.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\rsaenh.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\ADAL.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\netapi32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\winhttp.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\wininet.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ncrypt.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ntasn1.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\netutils.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\wkscli.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\Windows.Security.Authentication.Web.Core.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\WinTypes.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\twinapi.appcore.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\OnDemandConnRouteHelper.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\mswsock.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\sfc.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\sfc_os.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\winnsi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\dnsapi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Bonjour\mdnsNSP.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\rasadhlp.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\FWPUCLNT.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\MSPST32.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\schannel.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\mssprxy.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\webio.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\mskeyprotect.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\wintrust.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\version.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\usp10.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\Windows.Globalization.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\BCP47Langs.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\globinputhost.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\cryptnet.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\MSPTLS.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ncryptsslp.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\DataExchange.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\dcomp.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\msv1_0.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\NtlmShared.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\cryptdll.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\WindowsCodecs.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\rometadata.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\propsys.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\coml2.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\mlang.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OSF.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OSFUI.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OSFROAMINGPROXY.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OSFSHARED.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ExplorerFrame.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\edputil.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\actxprxy.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\psapi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\mapi32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\winmm.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\oleacc.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\DBGHELP.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\winmmbase.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD.resources\en.lproj\APLZODLocalized.dll'. Module was built without symbols.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\normaliz.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\System\MSMAPI\1033\MSMAPI32.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\ADDINS\ColleagueImport.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnOL.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\SOCIALCONNECTOR.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\mfc140u.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\PDF Architect 4\creator-outlook-plugin.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\PDF Architect 4\brand.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\PDF Architect 4\atom.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\SystemX86\msvcr110.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\VFS\SystemX86\msvcp110.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\PDF Architect 4\encoding-conversion.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\winspool.drv'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\PDF Architect 4\root-service-provider.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\PDF Architect 4\atom.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\PDF Architect 4\encoding-conversion.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\sxs.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Take Control Viewer\outlook\TeamViewerMeetingAddinShim.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\msvcr120_clr0400.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\b1ea5171f48fa1865ea45dd904735573\mscorlib.ni.dll'.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\assembly\NativeImages_v4.0.30319_32\System\3a4f0a84904c4b568b6621b30306261c\System.ni.dll'.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\387d8c4acd15ff2d479ebd491edb8e51\System.Drawing.ni.dll'.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\36f6762d29fc05f4d32b01a56ea0f8f8\System.Windows.Forms.ni.dll'.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\ea350a39df1334a4911cc92f58c85dd0\System.Core.ni.dll'.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\UCAddin.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\tmpod.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\1033\UcAddinRes.dll'. Module was built without symbols.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\ADDINS\UmOutlookAddin.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\1033\UmOutlookStrings.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\avrt.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\UIAutomationCore.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\tiptsf.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLRPC.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\EXSEC32.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\twinapi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\RpcRtRemote.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\rpchttp.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\ntdsapi.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\dsparse.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLPH.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\msproof7.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\PROOF\msspell7.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\MsSpellCheckingFacility.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\tquery.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\StructuredQuery.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\CHART.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Program Files (x86)\Microsoft Office\root\Office16\IVY.DLL'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\thumbcache.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\0555aeb073cb90d425082d8b4360f814\WindowsBase.ni.dll'.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\PresentationNative_v0400.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.CSharp\a2958dd96a67ffa3abdf98ab193054cb\Microsoft.CSharp.ni.dll'.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Dynamic\b7681f91965379b540b6bfba1ccfd787\System.Dynamic.ni.dll'.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\apphelp.dll'. Cannot find or open the PDB file.

    The thread 0x9dc has exited with code 0 (0x0).

    The thread 0x23d8 has exited with code 0 (0x0).

    The thread 0x1d1c has exited with code 0 (0x0).

    Exception thrown at 0x7479DAE8 (KernelBase.dll) in OUTLOOK.EXE: 0x000006BE: The remote procedure call failed.

    Unhandled exception at 0x7479DAE8 (KernelBase.dll) in OUTLOOK.EXE: 0xE0434352 (parameters: 0x80131604, 0x00000000, 0x00000000, 0x00000000, 0x5CAD0000).

    The thread 0x1ddc has exited with code 0 (0x0).

    Exception thrown at 0x7479DAE8 (KernelBase.dll) in OUTLOOK.EXE: 0x00000006: The handle is invalid.

    Exception thrown at 0x7479DAE8 (KernelBase.dll) in OUTLOOK.EXE: 0x00000006: The handle is invalid.

    Exception thrown at 0x7479DAE8 (KernelBase.dll) in OUTLOOK.EXE: 0x00000006: The handle is invalid.

    Exception thrown at 0x7479DAE8 (KernelBase.dll) in OUTLOOK.EXE: 0x00000006: The handle is invalid.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\activeds.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\adsldpc.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\Wldap32.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\adsldp.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\logoncli.dll'. Cannot find or open the PDB file.

    'OUTLOOK.EXE' (Win32): Loaded 'C:\Windows\SysWOW64\kerberos.dll'. Cannot find or open the PDB file.

    The thread 0x1df4 has exited with code 0 (0x0).

    The thread 0xa08 has exited with code 0 (0x0).

    The thread 0x21dc has exited with code 0 (0x0).

    The thread 0x2ec has exited with code -2146233082 (0x80131506).

    The thread 0xec4 has exited with code -2146233082 (0x80131506).

    The thread 0x1150 has exited with code -2146233082 (0x80131506).

    The thread 0x2240 has exited with code -2146233082 (0x80131506).

    The thread 0x2008 has exited with code -2146233082 (0x80131506).

    The thread 0x518 has exited with code -2146233082 (0x80131506).

    The thread 0x1080 has exited with code -2146233082 (0x80131506).

    The thread 0x430 has exited with code -2146233082 (0x80131506).

    The thread 0x1f28 has exited with code -2146233082 (0x80131506).

    The thread 0x1f04 has exited with code -2146233082 (0x80131506).

    The thread 0x13e8 has exited with code -2146233082 (0x80131506).

    The thread 0x1258 has exited with code -2146233082 (0x80131506).

    The thread 0x1d30 has exited with code -2146233082 (0x80131506).

    The thread 0x1aa8 has exited with code -2146233082 (0x80131506).

    The thread 0x1db0 has exited with code -2146233082 (0x80131506).

    The thread 0x1fd0 has exited with code -2146233082 (0x80131506).

    The thread 0x12f0 has exited with code -2146233082 (0x80131506).

    The thread 0x13a8 has exited with code -2146233082 (0x80131506).

    The thread 0xefc has exited with code -2146233082 (0x80131506).

    The thread 0x240 has exited with code -2146233082 (0x80131506).

    The thread 0x151c has exited with code -2146233082 (0x80131506).

    The thread 0x1d14 has exited with code -2146233082 (0x80131506).

    The thread 0xeec has exited with code -2146233082 (0x80131506).

    The thread 0x21e4 has exited with code -2146233082 (0x80131506).

    The thread 0x1ee4 has exited with code -2146233082 (0x80131506).

    The thread 0x2054 has exited with code -2146233082 (0x80131506).

    The thread 0x5ec has exited with code -2146233082 (0x80131506).

    The thread 0x20dc has exited with code -2146233082 (0x80131506).

    The thread 0xf40 has exited with code -2146233082 (0x80131506).

    The thread 0x9e8 has exited with code -2146233082 (0x80131506).

    The thread 0x1dc4 has exited with code -2146233082 (0x80131506).

    The thread 0x1bc4 has exited with code -2146233082 (0x80131506).

    The thread 0xb20 has exited with code -2146233082 (0x80131506).

    The thread 0x9d0 has exited with code -2146233082 (0x80131506).

    The thread 0x14ac has exited with code -2146233082 (0x80131506).

    The thread 0xfe4 has exited with code -2146233082 (0x80131506).

    The thread 0x227c has exited with code -2146233082 (0x80131506).

    The thread 0x20a0 has exited with code -2146233082 (0x80131506).

    The thread 0x217c has exited with code -2146233082 (0x80131506).

    The thread 0x207c has exited with code -2146233082 (0x80131506).

    The thread 0x232c has exited with code -2146233082 (0x80131506).

    The thread 0x2d4 has exited with code -2146233082 (0x80131506).

    The thread 0x2110 has exited with code -2146233082 (0x80131506).

    The thread 0x1a60 has exited with code -2146233082 (0x80131506).

    The program '[4652] OUTLOOK.EXE' has exited with code -2146233082 (0x80131506).

    Thursday, September 1, 2016 4:31 AM
  • in answer to your questions:

    1. Does this issue only occur on some special Outlook profile, the size of this profile?

    As said, it only happens on the charity profile linked to an Exchange server 2010.

    Profile size is 2.14 GB.

    2. Does this issue reoccur when some special action applied?

    Outlook crashes after a few seconds if I use this profile (see error report as reply to my original message)

    3. How about recreate a Outlook profile for testing, or run it with safe mode?

    Done that a few times without success.

    Thursday, September 1, 2016 4:41 AM