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black screen issue please help RRS feed

  • Question

  • Two days ago I was trying to do a restore my computer to a precious point when I did it it said the restore wasn't successful since I still has my anti-virus active I turned off my computer of with power button to do the restore through safe mode instead this weird page of errors came up. I turned off my computer turned it back on it gave the option to do start up repair after it finished it fixed the original problem, but now instead of seeing my windows 7 login screen I see a black screen with only mouse arrow. I researched the Web for what this is and how to fix it, when I try safe mode it has the black screen as well. I then went on to my system recovery options that were already preinstalled and tried to restore from there, but it says there's no restore points. I just bought a windows 7 repair disk that should be coming in this week, will using a actual disk make a difference when I already had system recovery options already preinstalled to my computer, I'm hoping having the actual repair cd will fix the problem so  hopefully I can access restore point through it, can someone confirm if this will help or not and any advice they can give for helping me with this issue. 
    Monday, March 7, 2016 7:24 AM

Answers

All replies

  • Check this : http://windows.microsoft.com/en-AU/windows7/why-is-my-screen-black-when-i-start-windows-7


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, March 8, 2016 12:47 AM
  • Hi Bumblebee 141,

     

    As Arnav Sharma mentioned, you could try the steps from the link and check the result.

     

    In addition, I found several users who had the similar issue as yours, they gave the advice may help you. Please refer to Sharath Srinivasarefer mentioned in the link:

    http://answers.microsoft.com/en-us/windows/forum/all/windows-7-boots-to-an-unresponsive-black-screen/88cab12b-6977-4d47-bb0e-f6b6c7642e7e

     

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, March 8, 2016 11:41 AM
  • Hello, thanks for the link I was able to open a task manager through a command prompt the issue is I don't see explorer.exe on there I'm not a techie so I don't know if thats a problem.
    Wednesday, March 9, 2016 5:39 AM
  • Hello, thanks for the help checked out the link it was helpful right now I'm hoping it is virus related and try using an anti virus in hopes this will fix the problem, I have question about the link the other person sent me it says when opening task manager to do something with explorer.exe when I did it it was there is that a problem and what is explorer.exe.
    Wednesday, March 9, 2016 5:42 AM
  • Hi Bumblebee 141,

    Did you mean you could not find  explorer.exe?

    If yes, I found several users who had the similar problem as yours, they gave the advice may help you. could refer to sM4llziE mentioned in this link:

    http://answers.microsoft.com/en-us/windows/forum/all/explorerexe-missing/c5ddd78d-f474-48ae-94c1-d9ed506afa14

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 9, 2016 8:03 AM