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Windows Update problem: "Windows Update cannot currently check for updates, because the service is not running..." RRS feed

  • Question

  • I just replaced my hard drive and reinstalled Windows 7 (64-bit), and Windows Update doesn’t work. Windows Defender doesn’t work either, but the update I downloaded wouldn’t run or install. Same with Microsoft Security Essentials—the downloaded update won’t install. Microsoft fix-it comes up with an error message and closes. Stopping and restarting (on Automatic) both BITS and WU doesn’t work. Stopping WU and deleting all the files in C:\Windows\SoftwareDistribution\ doesn’t work either, I tried that several times. I’ve read all the relevant threads and tried everything I can. This is driving me nuts—any ideas for me? I’m not super good with computers, so if you need diagnostic information, please tell me how to get it.
    Wednesday, June 5, 2013 6:34 AM

Answers

  • Hi,

    I would recommend you to try the articles mentioned below to resolve the issue:

    1. "Windows Update Cannot Check For Updates" error message when you try to install updates

    http://support.microsoft.com/kb/2730071

    2. It may be caused by a faulty Intel Rapid Storage Tech driver.

    Intel® Driver Update Utility

    http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    3. Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

    http://support.microsoft.com/kb/2509997

    Registry Disclaimer:

    Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article:

    Back up the registry

    http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

    Note: If any bad sectors are found while running the check disk utility and if attempt recovery of bad sectors is checked while checking the drive for errors, the data in the bad sector may be lost while attempting to recover bad sectors.


    Tracy Cai
    TechNet Community Support

    • Marked as answer by tracycai Wednesday, June 12, 2013 8:30 AM
    Thursday, June 6, 2013 6:01 AM