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No USB storage devices are recognized anymore - Code 28 RRS feed

  • Question

  • Hi,

    since a few weeks except my usb mouse, keyboard, webcam and scanner no storage devices are working anymore.

    So now flash drives, usb harddisks etc. are working - they just show up in device manager with error code 28.

    I deleted one of my devices in the device manager, run the latest intel chipset driver setup but no change.

    If I open VMware Workstation and start a virtual Windows 7 machine then I can access my usb storage devices inside the VM.

    I also tried exchaning the usb.inf file from the virtual Windows7 to my physical machine, again no change.

    And Windows Updates are also not helping - no new Updates are available.

    What else could I try?

    Thanks!

    (Win7 Prof, SP1 64Bit)


    • Edited by _Thomas Sunday, December 15, 2013 6:42 PM
    Sunday, December 15, 2013 6:39 PM

Answers

  • Hi,

    You can install the following hotfix to update some files to see how it’s going.

    "0x0000009F" Stop error when you resume a computer from hibernation in Windows 7 or in Windows Server 2008 R2

    http://support.microsoft.com/kb/2720599

    Meanwhile, I suggest you can try the steps below:

    1.     Make sure you update to latest BIOS.
    2.     Reinstall USB controllers

    First, please disconnect all USB devices and then perform the following steps:

     a. Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue” if necessary.

     b.  In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

     c.   Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

     

    Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.            

    If the above steps cannot resolve the problem, try the steps below:

    1.     Turned the laptop off, unplugged it.
    2.     Pulled out the battery for a few minutes.
    3.     Then power on the laptop.

    Make sure the USB device is working, try changing to another USB port.

    Code 28: The drivers for this device are not installed

    http://technet.microsoft.com/en-us/library/cc731268(v=ws.10).aspx

    If you have any feedback on our support, please click here


    Alex Zhao
    TechNet Community Support


    • Edited by Cloud_TS Tuesday, December 17, 2013 2:27 AM
    • Marked as answer by Cloud_TS Saturday, December 21, 2013 11:02 AM
    Tuesday, December 17, 2013 2:24 AM

All replies

  • Hi,

    You can install the following hotfix to update some files to see how it’s going.

    "0x0000009F" Stop error when you resume a computer from hibernation in Windows 7 or in Windows Server 2008 R2

    http://support.microsoft.com/kb/2720599

    Meanwhile, I suggest you can try the steps below:

    1.     Make sure you update to latest BIOS.
    2.     Reinstall USB controllers

    First, please disconnect all USB devices and then perform the following steps:

     a. Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue” if necessary.

     b.  In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

     c.   Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

     

    Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.            

    If the above steps cannot resolve the problem, try the steps below:

    1.     Turned the laptop off, unplugged it.
    2.     Pulled out the battery for a few minutes.
    3.     Then power on the laptop.

    Make sure the USB device is working, try changing to another USB port.

    Code 28: The drivers for this device are not installed

    http://technet.microsoft.com/en-us/library/cc731268(v=ws.10).aspx

    If you have any feedback on our support, please click here


    Alex Zhao
    TechNet Community Support


    • Edited by Cloud_TS Tuesday, December 17, 2013 2:27 AM
    • Marked as answer by Cloud_TS Saturday, December 21, 2013 11:02 AM
    Tuesday, December 17, 2013 2:24 AM
  • Hi,

    How about the current situation? You can just let us know if everything is ok.

    If you have any feedback on our support, please click here


    Alex Zhao
    TechNet Community Support

    Friday, December 20, 2013 2:04 AM