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Help??? RRS feed

  • Question

  • hi i have a problem with my Window Nokia 920. i've had it for a little more than 6 months and before yesterday ive had no problems. It had been working fine all day but randomly when i pulled it out of my pocket i saw that it was turning on (even though i hade left it on while sitting in my pocket) anyways when it had turned on the date had been reset to July 19th, 2013 and the time was 2 hours ahead, these werent any major problems so i just fixed it to normal date/time. my real problem was that even though im connected to wifi (it says im connected) when i go to apps such as fb messenger and snapchat it says there is no connection, but when i go on internet explorer and type in (for example) google.com it says that it is something is unsafe and that the security is hindering me or something and i have to press ingore safegaurd to continue to the website, and once i do it seems to work ok (but only on explorer) and this happens everytime i go to a new adress. How do i fix this??
    Friday, August 1, 2014 7:42 PM

Answers

All replies

  • Hi Nathalie,

    take your phone to your local Nokier or Mobile ISP store... they will be able to show you how to reset your model of your phone... (usually free of charge). It appears from your description that your phone has a social malware infection... ask your mobile service provider/ISP to review your outgoing call and connection history... most probably the malware has made calls and connections to premium services that will be accumulated on your bill.

    the Nokia support forum is http://discussions.nokia.com/

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com


    Rob^_^

    Saturday, August 2, 2014 10:01 PM
  • date had been reset to July 19th, 2013 and the time was 2 hours ahead, these werent any major problems so i just fixed it to normal date/time.

    when i go on internet explorer and type in (for example) google.com it says that it is something is unsafe

    Looks like you should check your date and time again.   ; )



    Robert Aldwinckle
    ---

    Sunday, August 3, 2014 5:09 PM
    Answerer
  • You will find Consumer-specific support for your Nokia 920 (Windows Phone 8) in this forum => http://answers.microsoft.com/en-us/winphone/forum/wp8-wppersonal-nokial920

    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Sunday, August 3, 2014 9:52 PM