User in Incident Resolvers Default Group can create all other Work Items, what's wrong? RRS feed

  • Question

  • Hi,

    I read in List of User Role Profiles in SCSM 2012 on Technet that Incident Resolvers can create Incidents, but do not see that this role could create and other Work Items, for example Problem Items or Service Requests. I added the user and see that it's possible in my environment, the same time Problem Analysts default group is empty, as other. Seems that I do smth wrong or do not know/understand smth. Could someone explain why is this happens?

    Thank you

    Thursday, February 4, 2016 8:11 AM