Asus Laptop battery problem RRS feed

  • Question

  • Hai,

    My Asus ADP-65JH BB laptop charging when system is shutdown, but i charge the batter while system is On, not happening. i am wondering why its happening like this, any one knows this problem with Laptop battery, Adapter or any other reason ? Installed OS is win7.

    Sunday, December 9, 2012 7:23 AM


All replies

  • Mafeer

    How old is the battery?  Have you received any error messages?  Has it always been this way or did it just start?

    The more information we have the better we can help.

    MS-MVP 2010, 2011, 2012 Team ZigZag

    Monday, December 10, 2012 4:12 AM
  • Hi,

    I would like to know when did this issue occurred?

    Meanwhile, please try the following:

    1. Update the BIOS

    2. Check this thread: Plugged in, Not Charging

    Hope this helps.

    Vincent Wang
    TechNet Community Support

    Monday, December 10, 2012 7:39 AM
  • Dear ZigZag3143x (MVP)/ Vincent Wang,

    This Laptop i bought before 6 months, and the problem started since last week.

    i did updated the BIOS but still same problem.



    Wednesday, December 12, 2012 8:08 AM
  • check your laptop documentation,,,most likey the solution is update the BIOS but it is critical to do make backup first before anything else..

    Hope it wil help you


    Wednesday, December 12, 2012 1:31 PM
  • Hi Mafeer,

    I would like to check whether you have tried the steps in the following link I listed before? What’s the result?



    Vincent Wang
    TechNet Community Support

    • Marked as answer by Leo Huang Monday, December 24, 2012 8:27 AM
    Thursday, December 13, 2012 2:03 AM