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BSOD on Windows 7 ntoskrnl.exe - running on Lenovo Thinkpad Edge RRS feed

  • Question

  • Dear all, 

    I have started getting regular BSOD. Bluescreeview says the problem is being casued by ntoskrnl.exe. Any suggestions? 

    Note that I have not made any recent hardware or software changes. 

    Running Windows 7 on a ThinkPad Edge AMD 13". 

    Any help or suggestions much appreciated! 

    Bluescreenview output: http://db.tt/9gNiejl

    Dumpfile: http://db.tt/FuH0OLE

    Tuesday, November 23, 2010 7:20 PM

Answers

  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault , indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, which you have installed. Update the network drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, December 3, 2010 3:23 AM
    Tuesday, November 23, 2010 7:50 PM

All replies

  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008 , or Double Fault , indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, which you have installed. Update the network drivers first.

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Cloud_TS Friday, December 3, 2010 3:23 AM
    Tuesday, November 23, 2010 7:50 PM
  • Hi Andre, 

    Thank you kindly for providing such a detailed and thorough response. 

    I don't know of a free and effective firewall besides ZoneAlarm so will go for the network drivers and Hotfix first. 

    Thanks

    Michae

    Tuesday, November 23, 2010 10:55 PM