Can't open offline files without internet connection RRS feed

  • Question

  • Hello.

    A client of mine has several computers with W10 using offline files without any problem.

    But one of the computers have a strange problem. When not at the office, she can only open her offline files if she has an internet connection. Without, an error pops up saying (in Norwegian) Sorry, we couldn't open '\\severname\fileshare\filename'

    The error is identical as the one I find in https://support.microsoft.com/en-us/help/3187045/can-t-open-files-offline-when-you-use-offline-files-and-windows-inform

    But Windows Information Protection is not enabled on the system. The do not use Intune nor Microsoft System Center Configuration Manager. 

    How to solve this? Very frustrating for her to not be able to open her files when offline.

    Friday, May 31, 2019 7:57 AM

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