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Odd DPM Agent Version Error 7707 older than 7706?

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I had to rebuild my DPM server due to hardware failure. When I added previously protected computers I got this error:

Protection agent version: 3.0.7707.0
Error: Data Protection Manager Error ID: 372
The agent operation failed because DPM detected a more recent version of the DPM protection agent (version 3.0.7706.0) on server.
Recommended action: Upgrade the DPM server to 3.0.7706.0 or install the protection agent of 3.0.7707.0 on server.

I think it is caused by my server having the November 2010 hotfix previously and the March 2011 one now. However it is basically indicating that the agent version 7706 is newer than 7707 and not giving me the upgrade option. I have to manually uninstall the agent and reinstall on all my proteced servers.

Friday, April 29, 2011 5:34 PM

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I have an idea. I came across your article b/c I am having the same issues. The only difference - Is I have a DPM server that is 3.0.7696.0 and I am trying to backup another DPM server that is 3.0.7706.0. I did come across this KB article and I am downloading this onto my 3.0.7696.0 server. It would appear it will resolve the issue - i'll let you know in about 20 minutes.

For the files: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d3fabb18-1adb-4c87-a95d-d3c3826d5bfb&displaylang=en

For instructions: http://support.microsoft.com/kb/2465832

Zach

Zach Smith

Monday, May 9, 2011 12:57 PM
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Upgrading both ends to the latest DPM version 3.0.7707.0 resolved the issue. I had to install the following on each DPM server:

http://support.microsoft.com/kb/2223201

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d3fabb18-1adb-4c87-a95d-d3c3826d5bfb&displaylang=en

Instructions: http://support.microsoft.com/kb/2465832

Can you try this and see if you have the same luck?

One thing to NOTE: the backups of my Hyper-V Cluster using CSV's works significantly better now.

Zach Smith
- Proposed as answer by Venkata Praveen[MSFT] Wednesday, May 25, 2011 2:59 PM
Monday, May 9, 2011 4:48 PM
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Manually uinstalling the DPM 3.7706 and then pushing 3.7707 worked. I just thought the error was odd saying 7707 was older than 7706.
- Proposed as answer by Thameur BOURBITAMVP Thursday, March 29, 2012 8:40 AM
Monday, May 9, 2011 5:52 PM