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Windows 7 & Vista Blue Screen Crashes RRS feed

  • Question

  • Hello

    I'm afraid I have limited tech abilities so may need hand holding!

    Keep having blue screen crashes. This happened many times under Vista 64 so upgraded to Windows 7 64bit.

    After a period when all appeared well, blue screen crashes are regularly appearing again.

    Have a nagging feeling that it is something to do with iTunes, but maybe wrong.

    After installing Windows 7, we avoided iTunes for a while, but have recently started using it again, and the crashes have reappeared.

    Not sure if the following helps from Event Viewer?

    Error      07/06/2013 08:35:01        Kernel-EventTracing       3              Session

    EventData

     

    SessionName

    Microsoft Security Client OOBE

     

    FileName

    C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl

     

    ErrorCode

    3221225485

     

    LoggingMode

    5

     

    Warning               07/06/2013 08:35:27        Kernel-PnP         219         (212)

    EventData

     

    DriverNameLength

    124

     

    DriverName

    WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_COMPACT_FLASH&REV_1.00#20060413092100000&0#

     

    Status

    3221226341

     

    FailureNameLength

    14

     

    FailureName

    \Driver\WUDFRd

     

    Version

    0

     

    Error      07/06/2013 08:39:23        BugCheck            1001       None

    EventData

     

    param1

    0x000000d1 (0x0000010000000068, 0x0000000000000002, 0x0000000000000000, 0xfffff88004612664)

     

    param2

    C:\Windows\MEMORY.DMP

     

    param3

    060713-26379-01

     

    Critical   07/06/2013 08:38:57        Kernel-Power    41           (63)

    EventData

     

    BugcheckCode

    209

     

    BugcheckParameter1

    0x10000000068

     

    BugcheckParameter2

    0x2

     

    BugcheckParameter3

    0x0

     

    BugcheckParameter4

    0xfffff88004612664

     

    SleepInProgress

    false

     

    PowerButtonTimestamp

    0

    Is this a driver failure? If so what is the driver referred to?

    Any other ideas?

    Thanks

    Bertie

    Saturday, June 8, 2013 3:34 PM

Answers

  • BB

    These were Related to iaStorV.sys Matrix Storage driver.   Yours is 3 years old.  I would re-install the newest version available.rage Manager driver - ia32 from Intel Corporation.

    BugCheck A, {3, 2, 0, fffff80002cc5315}
    *** WARNING: Unable to verify timestamp for iaStorV.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorV.sys
    Probably caused by : iaStorV.sys ( iaStorV+52c8e )


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by tracycai Tuesday, June 18, 2013 8:56 AM
    Wednesday, June 12, 2013 10:44 PM

All replies

  • It may help to look at the minidump files from the crashes with a debugger.

     

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

     

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

     

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Saturday, June 8, 2013 5:34 PM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Saturday, June 8, 2013 6:28 PM
  • Hi,

    Any update? Before we could get your Minidump files, please check following:

    1. Update your BIOS, chipset and all drivers.

    2. Test the issue in Clean Boot and Safe Mode.


    Tracy Cai
    TechNet Community Support

    Monday, June 10, 2013 3:18 AM
  • Do you have a compact flash or memory card USB device on your machine?  It looks like that's what it is. 
    Wednesday, June 12, 2013 5:04 PM
  • Thanks to all for your input.

    Here is the link:

    https://skydrive.live.com/redir?resid=1222F49EDA103D9!107&authkey=!ACTmHEy3yuwCNOU

    Wednesday, June 12, 2013 9:57 PM
  • BB

    These were Related to iaStorV.sys Matrix Storage driver.   Yours is 3 years old.  I would re-install the newest version available.rage Manager driver - ia32 from Intel Corporation.

    BugCheck A, {3, 2, 0, fffff80002cc5315}
    *** WARNING: Unable to verify timestamp for iaStorV.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorV.sys
    Probably caused by : iaStorV.sys ( iaStorV+52c8e )


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by tracycai Tuesday, June 18, 2013 8:56 AM
    Wednesday, June 12, 2013 10:44 PM