print spooler RRS feed

  • Question

  • hello, i am facing issue with print spooler service. its getting automatically stop only when one specific user do login on the system. on the other hand when another domain user login on the system the spooler service running properly also with administrator login its working fine. only on one specific user login we are facing the issue. its gets automatically stop and after that with administrator login we face the issue. 

    we have done all the troubleshoot like we have deleted the old drivers and deleted the temp. file from system32/spool. and in services we have checked dependency services. we have isolate the problem . if only single user login on the system . spool service gets off. please provide me any solution.

    Wednesday, July 15, 2015 7:14 AM


  • Hi,

    Did this account use roaming user profile? Also, please logon this user on other computers to see if the same issue still happens.

    Regarding current information, we consider if the user profile cached on this computer has been corrupted.

    Please try to delete the user folder for this account and related registry on this computer and re-login to check the issue.

    1. Open "regedit.exe"

    2. Navigate to "HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList"

    3. Click the sub-key that corresponds with the profile you deleted and right click and delete it.

    Also, please check the event log to see if there is any error related to this issue and post back.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, July 17, 2015 12:10 PM