Workflows hang until management server is rebooted RRS feed

  • Question

  • Occasionally custom workflows we authored hang until we reboot the SCSM root management server. The workflow status in the Administration superbar does not indicate any issues, so we are stuck waiting for customers to call before we know there is a situation. Is there a way to report on running workflows via the Servicemanager database? Maybe there is some indication there that we can use as an alert.

    Adam Bryer
    Thursday, February 3, 2011 5:25 PM

All replies

  • The same thing happens to us. You can monitor the Unassigned Incidents folder every hour and it will show you any unassigned Incidents. For our requests we created an Unassigned view for each of our Support Groups and this can also be monitored also. Not ideal though! We aslo have set up an automatic reboot of SCSM to run every Sunday night and this seems to have helped.
    Wednesday, June 22, 2011 1:39 AM