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My computer freezes every hour or so...please help RRS feed

  • Question

  • Hi,

    I have windows 7 and whenever i'm doing an activity on my computer from playing counter strike to browsing the internet my computer freezes ever hour or so. Control alt delete doesn't work and the monitor freezes, but i still have mouse functionality, then the screen will go all black but i will still be able to move my mouse, then finally the mouse will freeze too, and I've yet to see anything happen after that. I am then forced to hold the power button until it force shuts down, and when i turn it on sometimes it will act like my keyboard, mouse, and monitor are receiving no signals. i also have Norton and i have ran a full computer scan and i do not believe that their is a virus causing this. I'm assuming it is a software conflict, and hopefully not hardware damage. I would really appreciate some insight and help,  thank you.

    Friday, March 22, 2013 2:54 AM

Answers

  • i have already reseated my memory and it is all fine ive tested that, i fell as if it is a software related issue.

    • Marked as answer by Niki Han Thursday, March 28, 2013 7:34 AM
    Saturday, March 23, 2013 4:42 PM
  • Dbltrbl

    From the event viewer log there is an issue with the Nvidia daemon service and its inability to start.  There is a greater system issue with quite a few drivers failing to start.  I would re-install the video driver.

    First thing I would do is to remove Symantec Norton as they often cause freezing.  At this point I would run a system file check and if that fails to fix these problems a repair install (or preferable a clean install) may be required.

    https://gtipjg.bn1.livefilestore.com/y1peqJmiZ_SJrqxwsQTZLsUm-7_-jjpSb1yyHMmNzvVlPIyyGj9s0Obdsd964bFm8EE-7gwZC1jRCo-tMRiufbOTFJ2_iq8V_hE/Failed%20start%20up.png?psid=1

    Symantec  is a frequent cause of BSOD's.  

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

    To do this type cmd in search,  right click to run as administrator, then type
    SFC /SCANNOW   (note the space between SFC_/scannow)

    It may need to be run up to three times before successful
    Let us know the results from the report at the end

    Read here for more information
    http://support.microsoft.com/kb/929833 


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com


    • Edited by ZigZag3143x Sunday, March 24, 2013 12:47 AM
    • Marked as answer by Niki Han Thursday, March 28, 2013 7:34 AM
    Sunday, March 24, 2013 12:47 AM

All replies

  • I would see if the power supply is getting hot. I would run memtest on your computer. If you have more than 1 stick of memory I'd try running the computer while using less sticks. Put in different slots. Could be video card related.
    Saturday, March 23, 2013 1:41 AM
  • Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service

    BTW: It may be Your Norton that is doing it.  Norton/Symantec have known issues with freezing & BSOD's


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com


    • Edited by ZigZag3143x Saturday, March 23, 2013 1:52 AM
    Saturday, March 23, 2013 1:51 AM
  • i have already reseated my memory and it is all fine ive tested that, i fell as if it is a software related issue.

    • Marked as answer by Niki Han Thursday, March 28, 2013 7:34 AM
    Saturday, March 23, 2013 4:42 PM
  • Dbltrbl

    From the event viewer log there is an issue with the Nvidia daemon service and its inability to start.  There is a greater system issue with quite a few drivers failing to start.  I would re-install the video driver.

    First thing I would do is to remove Symantec Norton as they often cause freezing.  At this point I would run a system file check and if that fails to fix these problems a repair install (or preferable a clean install) may be required.

    https://gtipjg.bn1.livefilestore.com/y1peqJmiZ_SJrqxwsQTZLsUm-7_-jjpSb1yyHMmNzvVlPIyyGj9s0Obdsd964bFm8EE-7gwZC1jRCo-tMRiufbOTFJ2_iq8V_hE/Failed%20start%20up.png?psid=1

    Symantec  is a frequent cause of BSOD's.  

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

    To do this type cmd in search,  right click to run as administrator, then type
    SFC /SCANNOW   (note the space between SFC_/scannow)

    It may need to be run up to three times before successful
    Let us know the results from the report at the end

    Read here for more information
    http://support.microsoft.com/kb/929833 


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com


    • Edited by ZigZag3143x Sunday, March 24, 2013 12:47 AM
    • Marked as answer by Niki Han Thursday, March 28, 2013 7:34 AM
    Sunday, March 24, 2013 12:47 AM