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Windows 7 Blue Screen Problem RRS feed

  • Question

  • Hello;

    I'm having a problem with a farily new dell optiplex comptuer.  Several times a day it blue screens and reboots.

    No special hardware or modifications. 

    I've completed most of the suggestions from the MS web site without luck.

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               1a

      BCP1:                                                    00041790

      BCP2:                                                    C0802148

      BCP3:                                                    0000FFFF

      BCP4:                                                    00000000

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Can someone take a look at the dmp file for me?

    Let me know and I'll uplaod it to skydrive. 

    -Thanks in advance.


    Stephen
    Saturday, June 11, 2011 7:21 PM

Answers

  • You really should contact Dell Customer Service or Technical Support and utilize the warranty you paid for to get your system running correctly.  Dell has the sole resposibility for supporting your entire system to include the installed Windows 7.

    See info @ http://windows.microsoft.com/en-us/windows/help/contact-support


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Miya Yao Tuesday, June 21, 2011 8:09 AM
    Saturday, June 11, 2011 7:27 PM

All replies

  • You really should contact Dell Customer Service or Technical Support and utilize the warranty you paid for to get your system running correctly.  Dell has the sole resposibility for supporting your entire system to include the installed Windows 7.

    See info @ http://windows.microsoft.com/en-us/windows/help/contact-support


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Miya Yao Tuesday, June 21, 2011 8:09 AM
    Saturday, June 11, 2011 7:27 PM
  • Thanks... except that Dell's answer is to reinstall windows.   I'm looking for a better solution.

     


    Stephen
    Saturday, June 11, 2011 7:38 PM
  • On Sat, 11 Jun 2011 19:38:17 +0000, SSlovensky wrote:

    Thanks... except that Dell's answer is to reinstall windows.   I'm looking for a better solution.

    Sorry I don't have an answer for you, but looking for a better
    solution is the wise thing to do. It's my belief that the common
    "clean reinstall" solution to almost any problem stems from the
    technical support people at many of the larger OEMs. Their solution to
    almost any problem they don't quickly know the answer to is "reformat
    and reinstall." That's the perfect solution for them. It gets you off
    the phone quickly, it almost always works, and it doesn't require them
    to do any real troubleshooting (a skill that most of them obviously
    don't possess in any great degree).


    Ken Blake, Microsoft MVP
    Saturday, June 11, 2011 8:19 PM
  • Hi Stephen,

    Since it's a fairly new computer, it's under warranty, contact DELL is better. Or you can do a in-place upgrade to check if it works.

    If you really want to check the dmp file, please upload the minidump and reply a link. I'll check it later.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, June 14, 2011 6:26 AM